Job Description

Roles & Responsibilities

• Provide Level 1 and Level 2 production support for the Calypso application, ensuring high availability and adherence to SLA commitments.

• Investigate, troubleshoot, and resolve production incidents, perform root cause analysis, and implement permanent solutions.

• Manage regular support incidents, service requests, problem tickets, and user queries.

• Analyze business requirements and implement application change requests in coordination with business and technology teams.

• Participate in application enhancement projects, upgrades, releases, and production deployments.

• Support end-to-end trade lifecycle processes within the Calypso platform.

• Work closely with Treasury Operations, Front Office, Middle Office, Back Office, Risk, Finance, Infrastructure, and vendor teams.

• Monitor application health, batch jobs, interfaces, and system performance, ensuring smooth daily operations.

• Troubleshoot issues related to interfaces, APIs, messaging, scheduled jobs, and database performance.

• Prepare technical documentation, support procedures, knowledge articles, and operational runbooks.

• Ensure compliance with IT governance, security standards, audit requirements, and change management processes.

• Participate in on-call support and production maintenance activities when required.

Desired Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.

• 8–10 years of experience in Banking IT, with significant hands-on experience supporting the Calypso platform.

• Strong experience in production support, incident management, change management, and project implementation.

• Experience supporting mission-critical banking applications in production environments.

• Excellent analytical, troubleshooting, communication, and stakeholder management skills.

Functional Knowledge

The ideal candidate should possess strong functional knowledge of Treasury and Capital Markets, including:

• Treasury Front, Middle, and Back Office operations.

• Trade lifecycle management from trade capture through settlement.

• Foreign Exchange (FX).

• Money Market instruments.

• Fixed Income products.

• Bonds and Securities.

• Interest Rate and Cross Currency Derivatives.

• Repo and Securities Financing.

• Cash Management and Liquidity Management.

• Risk Management concepts.

• Market data and static data management.

• Trade confirmations, settlements, accounting, and reconciliations.

Technical Skills

• Strong expertise in the Calypso product architecture and technical components.

• In-depth knowledge of Calypso modules, including trade processing, workflows, scheduled tasks, static data, market data, and reporting.

• Good understanding of Calypso customization, interfaces, and integration architecture.

• Strong SQL skills with Oracle and/or Microsoft SQL Server.

• Experience working in Unix/Linux environments with shell scripting.

• Working knowledge of Java for troubleshooting and support activities.

• Experience supporting APIs, middleware, messaging systems, and file-based integrations.

• Familiarity with application monitoring, scheduling, and performance tuning.

• Experience using ITSM tools such as ServiceNow, Jira, or similar.

Preferred Experience

• Experience working with banks or financial institutions in the GCC region.

• Hands-on experience with Calypso implementation, migration, upgrade, or transformation projects.

• Good understanding of banking regulations and operational practices within the GCC.

• Exposure to DevOps, CI/CD, and cloud technologies is an added advantage.

• Calypso certification or relevant banking technology certifications are desirable.