Role Description This is a part-time remote role for a Live Chat Agent. The Live Chat Agent will respond to customer inquiries via chat, provide clear information about platform features and general processes, and guide users through basic troubleshooting steps. Responsibilities include resolving common issues, escalating complex cases to the appropriate teams, maintaining accurate records of conversations, and following established procedures and compliance guidelines. The role also involves managing multiple chats simultaneously, ensuring prompt response times, and contributing feedback to improve FAQs and support documentation. The Live Chat Agent is expected to maintain a professional, empathetic tone and support customers during defined working shifts. Qualifications Strong written communication skills, including clear and concise English, active listening, and a professional customer-facing tone. Customer service abilities such as problem-solving, conflict resolution, and maintaining composure under pressure while handling multiple chat interactions. Comfort with digital tools and web-based platforms, including chat software, ticketing systems, and basic troubleshooting on web or mobile applications. Attention to detail and accurate data entry skills to document interactions and follow processes and compliance guidelines. Ability to work independently in a remote environment, manage time effectively, and reliably meet scheduled part-time shifts. Basic understanding of financial or fintech products is beneficial; prior experience in customer support or helpdesk roles is a plus. High school diploma or equivalent required; additional coursework in communication, business, or related fields is advantageous.