Job Description

Roles & Responsibilities

We are looking for Technical Operations team (application/operations support function):

(Arabic Speaker)

Work Location: Abu Dhabi

Key Responsibilities

• Troubleshoot and resolve application, platform, and infrastructure-related issues across the environment

• Investigate and troubleshoot database-related issues, including writing and analyzing SQL queries

• Use log analysis tools (e.g., Azure Log Analytics or similar) to identify root causes and drive resolution

• Take ownership of incidents end-to-end, from identification through resolution and closure, with minimal supervision

• Communicate clearly and effectively with stakeholders throughout the issue resolution lifecycle, providing timely updates and clear explanations

• Collaborate with cross-functional teams to escalate and resolve complex, distributed system issues

• Operate effectively and calmly under pressure, particularly during live incident scenarios

• Contribute to continuous improvement of support processes and documentation

Desired Candidate Profile

• 7+ years of relevant experience in technical operations, application support, or a similar role

• Proven experience troubleshooting and resolving application or platform-related issues

• Familiarity with log analysis tools (e.g., Azure Log Analytics or similar)

• Working knowledge of SQL and/or Python, with the ability to query and investigate data independently

• Strong experience in network analysis and troubleshooting

• Hands-on experience troubleshooting UI and browser-related issues