Job Description

Roles & Responsibilities

Job Purpose:

To ensure accurate, timely and compliant processing of warranty claims, maximizing warranty recovery while maintaining manufacturer's standards and supporting organizations profitability

Key Responsibilities:

• Review repair orders for warranty eligibility

• Verify the accuracy and completeness of supporting warranty documents

• Coordinate with manufacturer for the prior approval as and when required

• Prepare the technical failure reports as per the OEM warranty format

• Prepare, submit and monitor warranty claims through manufacturer’s warranty portal

• Ensure the claims comply with OEM policy

• Follow up on return/rejected warranty claims and resubmit with necessary corrective actions.

• Maintain all warranty records for audit purposes.

• Ensure proper storage of warranty failed parts with proper tags on it

• Follow up payments/credit notes with manufacturer against the approved claims and keep all the financial records

• Review Warranty WIP job cards frequently and coordinate with workshop team to clear it in timebound manner

• Scrap the warranty parts as per the manufacturer guidelines

• Prepare warranty reports and submit to warranty manager

• Identify repeat /recuring complaints and report to manufacturer for corrective action.

• Coordinate with workshop supervisor/Technical team

Desired Candidate Profile

• Minimum of 3 years of experience in warranty administration or a similar role, showcasing a proven track record of handling warranty claims effectively..

• Experience in the automotive or electronics industries, providing relevant insights into specific warranty challenges and requirements.