Job Description

Roles & Responsibilities

• Analyze user feedback and app store reviews to identify bugs, usability issues, and feature enhancement opportunities for mobile applications.
• Translate business requirements into detailed technical specifications and user stories for development teams, ensuring clarity and completeness.
• Collaborate with UI/UX designers to ensure technical feasibility and optimal user experience for new features and app updates.
• Perform functional and regression testing of mobile applications across various devices and operating systems to ensure quality and stability.

Desired Candidate Profile

• Qualifications & Experience

  Essential

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

  • 5+ years as a Technical Analyst or Business Systems Analyst on digital products, ideally consumer-facing mobile apps.

  • Strong requirements-engineering skills: BRD/FRD, user stories, acceptance criteria, and process/data modelling (BPMN, UML).

  • Solid understanding of mobile app architecture and the mobile development lifecycle (iOS/Android, Flutter or React Native).

  • Hands-on experience defining API / integration specifications (REST/GraphQL, JSON), reading API documentation, and producing data mappings.

  • Understanding of integration patterns (API-led, event-driven), microservices, and middleware.

  • Experience analysing enterprise system integrations such as ticketing, POS, CRM, identity, or e-commerce.

  • Comfortable working in Agile/Scrum with tools such as Jira, Confluence, and Figma.

  • Excellent analytical, problem-solving, communication, and documentation skills.

  Desirable

  • Cloud awareness (Microsoft Azure) and familiarity with API-management platforms.

  • Experience in attractions, hospitality, retail, travel, or e-commerce.

  • Knowledge of identity/CIAM, payments (PCI-DSS), and data privacy (UAE PDPL, GDPR).

  • SQL and hands-on data analysis.

  • Certifications such as CBAP/CCBA, Agile/Scrum, or equivalent.

  • Arabic language skills.

  Core Competencies