Supervise the day-to-day cleaning of shops across the malls.
Perform routine inspections of all front areas, back areas, and storerooms.
Schedule and supervise deep cleaning and any other projects.
Supervise and coordinate pest control, flowers, plants, and periodical deep cleaning operations in all areas of responsibility.
Maintain complete knowledge of correct maintenance and use of equipment.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Assign duties and coordinate breaks for assigned staff.
Ensure that assigned staff have reported to work, and also document any late or absent employees.
Prepare and distribute assignment worksheets to assigned staff and review priorities.
Clean shop areas in emergencies.
Plan vacation and leave days for all staff without affecting the operations.
Issue supplies/goods to staff at the beginning of the shift in order to control inventory.
Report all maintenance defects and follow up with Engineering.
Report all lost and found articles immediately to the cashier/shop manager.
Responsible for checking staff grooming and hygiene.
Complete all paperwork and closing duties before leaving.
Update Management about any damage, theft, or loss to company property.
Manage and train Housekeeping Attendants and other team members to ensure their performance meets the standards required.
Provide feedback on staff performance and report disciplinary problems to the HR manager.
Perform other tasks that might be assigned from time to time.
Desired Candidate Profile
High school diploma or equivalent; additional certification in hospitality management is a plus.
Minimum of 5-7 years of experience in housekeeping, with at least 3 years in a supervisory role within a hotel or similar environment.
Proficient in cleaning techniques and equipment, with a strong understanding of health and safety regulations in the hospitality industry.
Fluency in English; proficiency in a second language is highly desirable to enhance guest communication.
Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, and Excel
Strong leadership skills with the ability to motivate and manage a diverse team effectively.
Excellent organizational skills, capable of prioritizing tasks and managing time efficiently in a fast-paced environment.
Detail-oriented with a keen eye for cleanliness, ensuring that all areas meet the highest standards.
Strong interpersonal skills to effectively communicate with guests, staff, and management, fostering a collaborative working environment.
Problem-solving abilities to address and resolve issues as they arise, maintaining smooth operations.