Deep understanding of mechanical, electrical, and diagnostic repairs.
Knowledge of modern vehicle systems, including hybrid and plug-in hybrid vehicles.
Ability to determine whether a part failure is covered under warranty or attributable to normal wear and tear.
Familiarity with local dealer service processes, warranty procedures, and escalation channels.
Ability to compile technical evidence and supporting documentation for warranty submissions.
Ability to identify missed warranty opportunities and maximize warranty recoveries.
Skilled in negotiating goodwill contributions and cost-sharing arrangements with manufacturers and dealers.
Ability to professionally challenge warranty rejections and pursue appropriate escalations.
Ability to resolve disputes relating to warranty coverage, repair responsibility, and repair scope.
Strong relationships with dealership Service Advisors, Service Supervisors, Warranty Administrators, and Service Managers.
Ability to build credibility and maintain effective working relationships across multiple dealer networks.
Excellent communication skills with technicians, service advisors, dealer management, and internal fleet teams.
Understanding of the financial impact of warranty recoveries on fleet maintenance and operating costs.
Ability to track and report on warranty claims, approval ratios, recovery amounts, rejected claims, and dealer performance metrics.
Desired Candidate Profile
Idle candidate profile shall be with 5 to 10 years automotive aftersales experience dealing in multi brands, Background as:
Senior Service Advisor
Service Supervisor
Warranty Administrator
Workshop Controller
Agency Coordinator