Job description

Customer Care Agent — Dubai, UAE

About the role

We are looking for a Customer Care Agent to join our support team in Dubai. You will be the first point of contact for our customers — answering questions, resolving complaints, and making sure every interaction ends with the customer feeling heard and helped. This role suits someone who genuinely enjoys working with people, stays calm under pressure, and takes ownership of problems until they are fully resolved.

What you will do

Handle inbound customer queries via phone, email, and chat in a timely, professional manner

Resolve complaints end-to-end: investigate the issue, communicate clearly, and follow up until it is closed

De-escalate difficult conversations with empathy and patience

Accurately log interactions and resolutions in the CRM

Escalate complex cases to the right team with full context, and keep the customer informed

Spot recurring issues and flag them so the root cause gets fixed

Meet response-time and customer-satisfaction targets

What we are looking for

1–3 years of customer-facing experience (call center, retail, hospitality, or support)

Fluent English; Arabic, Hindi/Urdu, or Tagalog is a strong plus

Clear, warm communication — spoken and written

Ability to juggle several urgent requests at once without dropping the ball

A problem-solver's mindset: you own the issue, not just the ticket

Comfortable with CRM tools and basic office software

Based in Dubai or willing to relocate; flexibility to work shifts including some weekends

What we offer

Competitive salary in line with Dubai market rates

Training and a clear growth path toward senior support and team-lead roles

A supportive, multicultural team environment

How to apply

Our first step is a short recorded video interview — three questions, about 10 minutes of your time, done whenever convenient for you. No scheduling, no waiting: record your answers on your phone or laptop, and our team personally reviews every submission.

Skills

Warehouse operations, inventory management, order fulfilment, WMS, inbound and outbound logistics, process improvement, Lean/Six Sigma, warehouse automation, SLA management, team leadership, manpower planning, safety compliance, data analysis, problem-solving, and cross-functional collaboration.