• Attend customer calls and service inquiries in a professional and timely manner

• Understand vehicle problems and accurately record customer concerns

• Provide customers with preliminary guidance, service recommendations and estimated timelines

• Prepare job cards, quotations and service estimates

• Coordinate with technicians and the operations team for inspection, diagnosis and repair

• Assign jobs based on technician availability, location and technical requirements

• Keep customers regularly updated on job status, repair requirements and completion time

• Explain technical issues and recommended repairs in simple, customer-friendly language

• Obtain customer approval before carrying out additional repairs or replacing parts

• Follow up on pending quotations and convert inquiries into confirmed service bookings

• Coordinate vehicle pickup, delivery and roadside assistance when required

• Ensure accurate billing, payment collection and closure of job cards

• Handle customer complaints and resolve service-related concerns promptly

• Maintain complete customer and vehicle service records in the system

• Recommend relevant preventive maintenance and value-added services

• Follow up with customers after service completion to ensure satisfaction

• Support achievement of revenue, conversion and customer satisfaction targets

Desired Candidate Profile

• 2 to 5 years of experience as a Service Advisor in the automotive industry

• Previous UAE experience with a garage, dealership, workshop, roadside assistance provider or vehicle service center is preferred

• Diploma or technical qualification in Automobile Engineering, Mechanical Engineering or a related field is desirable

• Good understanding of vehicle maintenance, diagnostics, spare parts and common mechanical and electrical issues

• Experience preparing quotations, estimates, job cards and invoices

• Strong customer service, communication and complaint-handling skills

• Ability to coordinate effectively with technicians, drivers and operations teams

• Sales-oriented approach with the ability to convert inquiries and recommend suitable services

• Good working knowledge of MS Office, CRM or workshop management systems

• Fluency in English and Hindi is required; Arabic or additional regional languages will be an advantage

• Valid UAE driving license will be an advantage

• Candidates who can join immediately or at short notice will be preferred

Key Skills Automotive Service Advisor, Automobile Service Advisor, Garage Service Advisor, Workshop Service Advisor, Customer Service, Job Card Preparation, Vehicle Diagnostics, Repair Estimation, Automotive Maintenance, Spare Parts, Roadside Assistance, Service Coordination, Customer Complaint Resolution, Upselling, CRM, Automotive Workshop, UAE Automotive Experience