Job description

Ideally located in the heart of Sharjah, voco Sharjah offers easy access to Sharjah International Airport, SAIF Zone, and the city's key business and commercial districts. The hotel prime location provides convenient connectivity to Dubai, Ajman, and Sharjah's most popular attractions.

The hotel is perfectly positioned near some of Sharjah's most renowned educational and cultural institutions, including the University of Sharjah and the American University of Sharjah, making it an excellent choice for visiting academics, students, families, and corporate travelers. Guests are also within easy reach of University Hospital Sharjah, and the vibrant Aljada community.

Designed with voco's signature charm and thoughtful hospitality, the hotel features stylish guest rooms and suites, a fully equipped fitness centre, an inviting outdoor swimming pool, versatile meeting and event facilities, and a selection of dining experiences, including an all-day dining restaurant, cozy café, and lobby lounge. Whether the stay is for a short visit or an extended stay, voco Sharjah delivers a warm, trendy comfortable, and memorable experience.

Do you have exceptional standards? We’re searching for a Head Housekeeper to work alongside our Operations Director to ensure all aspects of housekeeping and laundry are befitting of our reputation for delivering genuinely memorable experiences to our guests.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

• Lead the Housekeeping team to deliver exceptional cleanliness, presentation, and comfort across all guest rooms, public areas, and back-of-house spaces.

  
  

• Ensure the highest standards of housekeeping, laundry, and public area operations in line with IHG brand standards and Forbes service expectations.

  
  

• Drive guest satisfaction by promptly resolving concerns, managing special requests, and ensuring memorable guest experiences.

  
  

• Conduct regular inspections of guest rooms, suites, public areas, and laundry operations to maintain quality and consistency.

  
  

• Plan and oversee deep cleaning programmes, preventive maintenance coordination, and room readiness with the Engineering and Front Office teams.

  
  

• Manage departmental budgets, inventories, linen and guest supplies, while identifying opportunities to improve productivity and control costs.

  
  

• Lead, coach, and develop the Housekeeping team, creating a culture of accountability, engagement, and continuous improvement.

  
  

• Ensure compliance with health, safety, hygiene, environmental, and local regulatory requirements.

  
  

• Monitor departmental KPIs, labour productivity, and quality scores, implementing action plans to drive operational excellence.

  
  

• Collaborate with other departments to ensure seamless hotel operations and an outstanding guest journey.

  
  

• Support sustainability initiatives by promoting efficient use of resources and environmentally responsible housekeeping practices.

  
  

• Foster a positive and inclusive work environment while recognising and developing future talent within the department.

  
  

What We need from you:

• Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field is preferred.

  
  

• A minimum of 5 to 7 years of progressive housekeeping experience within the hospitality industry, including leadership experience in a similar role.

  
  

• Strong knowledge of housekeeping operations, laundry management, cleaning standards, and quality assurance.

  
  

• Proven ability to lead, coach, and develop high-performing teams.

  
  

• Strong organisational, planning, and problem-solving skills with the ability to manage multiple priorities.

  
  

• Experience managing departmental budgets, inventories, labour costs, and productivity.

  
  

• Excellent understanding of health, safety, hygiene, and environmental standards.

  
  

• Strong communication and interpersonal skills with a guest-focused approach.

  
  

• Experience working with hotel property management and housekeeping systems is an advantage.

  
  

• Fluent in English. Additional language skills are an advantage.

  
  

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.