Job description
1. Client Acquisition & Relationship Management
Identify, approach, and onboard new fleet clients, corporate accounts, insurance partners, and walk-in customers.
Maintain strong relationships with existing clients to ensure repeat business.
Conduct regular follow-ups with potential leads and convert them into active customers.
Schedule client meetings, garage tours, and service presentations.
2. Sales & Revenue Generation
Promote workshop services including mechanical repairs, electrical repairs, diagnostics, AC servicing, body shop works, periodic maintenance, and detailing.
Achieve monthly sales targets and KPIs.
Develop proposals, quotations, and service packages tailored to client requirements.
Upsell and cross-sell workshop services.
3. Market Research & Strategy
Study the local automotive market to identify business opportunities.
Monitor competitor pricing, offers, and service trends.
Suggest promotional activities, loyalty programs, and seasonal offers to increase revenue.
4. Customer Experience Support
Coordinate between customers and service advisors to ensure smooth service flow.
Follow up on customer satisfaction and collect feedback for improvement.
Assist in handling customer grievances and ensure timely resolution.
5. Reporting & Documentation
Maintain a database of leads, visits, conversions, and client interactions.
Prepare weekly and monthly business performance reports.
Track invoices, payments, and contract renewals for corporate clients.
Requirements Skills & Competencies
Strong communication, negotiation, and presentation skills.
Good understanding of automotive services, repairs, and workshop operations (preferred).
Ability to build professional relationships and manage key accounts.
Goal-oriented with a proactive and self-motivated approach.
Strong organizational and time-management skills.
Proficiency in MS Office (Excel, Word, PowerPoint).
Valid UAE driving license (preferred).
Qualifications
Bachelor’s degree in Business, Marketing, Automobile Engineering, or related field.
1–2 years of sales/business development experience, preferably in the auto repair, automotive, or service industry.
UAE experience is a strong advantage.
Immediate joiners preferred.