Job description

Key Responsibilities

Strategy
•    Manage the daily coordination of client insurance referrals between PvB RMs, WPs, ISs and insurance brokers, ensuring timely follow-up.
•    Track and monitor the status of referrals, ensuring accurate documentation of all client-related information.
•    Identify bottlenecks in referral workflows and coordinate with internal teams to resolve issues.
•    Collaborate with internal teams across regions to ensure consistency and alignment of referral processes.

Business
•    Coordinate and schedule PvB RMs and CSMs training sessions to improve frontline knowledge of insurance referral processes and governance.
•    Support client seminars by liaising with insurance brokers, IS and internal teams, ensuring seamless event delivery.
•    Act as a contact point for PvB RMs & CSMs, responding to queries related to insurance referrals and broker engagements.
•    Gather feedback from PvB RMs and insurance brokers to continuously improve referral processes and client engagement strategies.

Processes
•    Ensure referrals are processed in compliance with regulatory requirements and internal governance frameworks. 
•    Maintain and update referral logs, tracking the progress of referrals from initiation to policy inception and prepare operational reports.
•    Identify areas for process improvement and suggest initiatives to enhance operational efficiency.
•    Assist with complaint resolution by tracking issues and collaborating with stakeholders to provide timely solutions.
•    Monitor operational risks and escalate issues related to policy processes, referral documentation, or compliance gaps.
•    Stay updated on regulatory changes impacting insurance and coordinate with internal teams to align processes accordingly. 
•    Assist in preparing presentations and updates for senior management on insurance referral activities.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

•    Knowledge of financial markets and HNW insurance products
•    People management and coaching skills
•    Communication and presentation skills
•    All business guidelines and compliance issues
•    Capabilities in growing the business for a team
•    Risk management capabilities

•    University Graduate
•    Fluency in business English/speaking other languages will be an advantage.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
Together we:
 
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.