Job description

About Hyatt Centric Jumeirah Dubai

Hyatt Centric Jumeirah Dubai is a lifestyle hotel designed for modern travelers seeking authentic local experiences. Located in the heart of Dubai, we are dedicated to delivering memorable guest experiences through exceptional service, innovation, and genuine hospitality.

Summary

Hyatt Centric Jumeirah Dubai is seeking a passionate and service-oriented Barista to join our Food & Beverage team. The ideal candidate will be responsible for preparing and serving high-quality coffee beverages while delivering exceptional guest experiences. We are looking for an individual who is enthusiastic about coffee, attentive to detail, and committed to providing outstanding hospitality.

Key Responsibilities

• Deliver exceptional guest service by creating a warm, welcoming, and personalized experience for all guests.
• Prepare and serve a variety of coffee, tea, specialty beverages, and other non-alcoholic drinks in accordance with Hyatt standards, recipes, and presentation guidelines.
• Demonstrate strong product knowledge by recommending beverages, menu items, and suitable pairings based on guest preferences and dietary requirements.
• Promote daily specials, seasonal offerings, and upselling opportunities to enhance the guest experience and support revenue objectives.
• Ensure beverage quality, consistency, and presentation meet Hyatt brand standards at all times.
• Maintain cleanliness, organization, and hygiene of the coffee station, equipment, and work areas while adhering to food safety, sanitation, and HACCP requirements.
• Operate, maintain, and calibrate coffee machines and related equipment, reporting any maintenance issues promptly.
• Process guest orders and payments accurately using the Micros POS system while following established cashiering and cash handling procedures.
• Monitor inventory levels and assist with stock control, stock rotation, replenishment, and monthly inventory checks of coffee beans, milk, syrups, and other supplies.
• Handle guest inquiries, requests, feedback, and concerns promptly, professionally, and effectively.
• Work closely with Kitchen, Housekeeping, and other hotel departments to ensure smooth operations and exceptional guest satisfaction.
• Support hotel events, promotions, banquets, and other Food & Beverage activities as required.
• Stay current with coffee trends, brewing techniques, and product knowledge through ongoing training and development.
• Maintain a high standard of personal grooming, professionalism, and conduct while representing Hyatt positively at all times.
• Support sustainability initiatives and responsible operating practices to minimize waste and promote environmental awareness.
• Foster teamwork and collaborative working relationships in line with Hyatt's "We work through Teams" philosophy.
• Assist with operational records, inventory documentation, and other administrative tasks required to support departmental efficiency and compliance.
• Demonstrate flexibility by performing additional duties and supporting other departments or operational areas when required to meet business demands and guest service needs.

• Previous experience as a Barista in a café, restaurant, hotel, or similar hospitality environment.
• Knowledge of coffee preparation methods, espresso extraction, milk frothing, and specialty beverages.
• Excellent customer service and communication skills.
• Positive attitude and strong interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and commitment to quality.
• Good command of spoken English; additional languages are an advantage.
• Basic knowledge of food safety and hygiene practices.