Job description

Job Summary

The Analyst – CRES Operations supports the delivery of workplace and property operations by ensuring effective execution of planned activities on the ground. The role focuses on performance monitoring, stakeholder coordination, and operational tracking, providing visibility on service delivery and helping bridge the gap between management expectations and execution.

Strategy
•    Support execution of CRES operational plans through structured tracking and reporting 
•    Contribute insights on operational performance to inform decision-making 
•    Ensure alignment between on-ground delivery and management priorities
Business
•    Support day-to-day CRES operations across facilities, vendors, and stakeholders 
•    Provide structured updates on performance and service delivery 
•    Assist in ensuring workplace environments meet expected standards (safety, quality, efficiency)
Processes
•    Monitor operational performance and identify service gaps 
•    Track actions, follow-ups, and closure of key activities 
•    Maintain reporting discipline and data accuracy 
•    Engage with teams to understand workflows and improve coordination
People & Talent
•    Demonstrate strong willingness to learn and develop within the role 
•    Take ownership of assigned tasks and deliverables 
•    Apply feedback to continuously improve performance
Risk Management
•    Support adherence to operational standards, including Health & Safety requirements 
•    Escalate issues or risks observed during monitoring activities 
•    Assist in maintaining a controlled and compliant operating environment
Governance
•    Support governance through structured reporting and documentation 
•    Ensure consistency in tracking and follow-up of actions 
•    Contribute to transparency in service delivery performance

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
•    External service providers (FM, security, maintenance vendors) 
•    Internal business units and office users 
•    CRES management and project teams
Other Responsibilities
•    Embed Here for good and Group’s brand and values in CRES [UAE]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; 

•    Operational performance monitoring
•    Stakeholder coordination
•    Reporting and tracking
•    Understanding of facilities operations

•    Bachelor’s degree (preferred) in Real Estate, Facilities Management, Business, or related discipline
•    Basic understanding of facilities/property operations is advantageous

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.