Job description

Job description

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Location:UAE (Abu Dhabi / Dubai) with relocation 

Sector: Financial Services | 10+ years experience 

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We are working on behalf of a a large financial institution.  Right now, some of the departments have  a fractured view of their clients. Data lives scattered across CRM, Dynamics 365, email and Teams, with no single "Client 360" or "Group 360" picture pulling it together.  The foundation to fix this is already funded and underway. What's missing is a product leader who can turn that investment into a CRM platform that can actually be adopted - end to end, from roadmap to enterprise rollout.

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Discover the Role

We're hiring a Product Manager to own the CRM product roadmap and take it from where it stands today to full enterprise deployment. This is a build-and-scale mandate, not a governance seat - you'll be hands-on with the platform, the delivery team, and the business stakeholders who depend on what you ship.

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What you'll own

Define and own the CRM product roadmapLead the CRM platform build and integration work, including hands-on ownership of the Dynamics 365 implementation and the front-end experienceDrive measurable business value: productivity gains, revenue growth, cross-sell optimization, and improved client experience - not just delivery milestones.Manage end-to-end product delivery, from discovery and MVP through to enterprise-scale deployment and adoption.

Own vendor and ecosystem relationships, including Microsoft, Salesforce and delivery partners.

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What you'll need to bring

• Hands-on Dynamics 365 depth.

  
  

  You've implemented Dynamics 365 (Sales / Customer Engagement) inside a FS company - not just configured it, but been part of building it, including the front-end experience end users actually touch. This is the single most important requirement for this role.

  
  

• 10+ years in product management within financial services.

  
  

• Bachelor's degree required; MBA or relevant postgraduate qualification preferred.