Manage the front desk, welcome customers, handle check-ins, bookings, rescheduling, cancellations and general enquiries.
Respond to customer calls and WhatsApp messages and provide accurate information on court rates, packages, memberships, coaching, socials and events.
Process POS payments, racket rentals, ball/product sales and maintain accurate customer, booking and payment records.
Use Microsoft Excel for data entry, tracking, basic calculations, reporting and maintaining operational records.
Monitor court schedules and help ensure bookings start and finish on time.
Coordinate with coaches, cleaning, security, café staff, communities and event organizers during the shift.
Support socials, tournaments, community bookings and corporate/private events.
Keep the reception, lounge and customer areas organized and presentable, and report any maintenance or operational issues.
Handle basic customer concerns professionally and escalate serious issues to management when needed.
Complete end-of-day closing procedures, payment checks and reports.
Be reliable, punctual, professional and comfortable working independently during busy evening hours.
Assist management with general administrative and operational tasks as required.
Desired Candidate Profile
Previous experience in reception, customer service, hospitality, sports clubs, gyms or administrative roles is preferred.
Strong Microsoft Excel skills are very important, including data entry, basic formulas, sorting, filtering and reporting.
Excellent spoken and written English communication skills.
Friendly, confident and professional when dealing with customers.
Organized, detail-oriented and able to manage multiple tasks during busy periods.
Reliable, punctual and comfortable working independently during evening shifts.
Confident using booking systems, POS systems, WhatsApp and other digital tools.
Able to handle customer concerns calmly and professionally.
Must hold a valid UAE driving license.
Must be available to work 6 days per week, with Tuesday off, from 4:00 PM–12:00 AM, with occasional shifts extending to around 12:30 AM.
Must have their own valid visa/sponsorship during the 3-month probation period.
Positive attitude, willingness to learn and an interest in becoming a long-term member of the Dock & Court team.
The successful candidate will undergo a 3-month probation period.
Probation salary: AED 2,500 per month
During probation, the candidate must maintain their own valid UAE residence visa/sponsorship and appropriate work authorization
Upon successful completion of probation, the salary will increase to AED 3,500 per month
After probation, Dock & Court will provide company visa sponsorship, subject to the applicable employment and immigration procedures
Continuation after probation will depend on satisfactory performance, reliability, conduct and overall suitability for the role.