Job description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Laundry Supervisor In-charge.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your role will include but not be limited to:

• Hands on position where maybe required to run the shift.
• Ordering or Uniforms.
• Communicating directly with Commercial Laundry and Uniform supplier
• To overlook uniform room
• Valet pick up and return.
• Interact professionally with guest.
• Needs to operate all machines in laundry with the highest of standards including dry cleaning machine and sport removal.
• Proficient in identifying stains and removal
• Need to be competent to run a shift alone when required
• To receive laundry from the commercial laundry - counting Involved in assisting with linen inventories
• Supervise and coordinate all laundry operations, including washing, drying, pressing, folding, sorting, and distribution of linens, uniforms, and guest laundry. 
• Prepare purchase requisitions and coordinate ordering of laundry supplies.
• Ensure all hotel linens, towels, uniforms, and guest garments are processed according to established luxury hotel standards. 
• Monitor workflow to ensure timely completion of laundry requirements. 
• Maintain proper inventory levels of linens, uniforms, and laundry supplies. 
• Ensure accurate collection, tracking, and delivery of guest laundry within established service timelines. 

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• Minimum 3-4 years of experience in in a supervisory or in-charge role within luxury hotel laundry operations
• Strong knowledge of hotel operations and guest service standards.
• Communication and interpersonal skills.
• Basic computer skills for reporting and documentation.
• English; additional languages are an advantage.
• Positive attitude, attention to detail, and genuine passion for hospitality.

What you can expect from us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us.