At Grandiose, we are looking for Dark Store Supervisors for E-commerce team in Abu Dhabi location.
Role Summary
The Darkstore In-Charge is the owner of a darkstore’s daily operations. This role ensures that inbound, outbound, inventory, availability, and last-mile handover are executed with discipline and accuracy. The In-Charge leads the site team, ensures SLA adherence, drives operational excellence, and maintains full readiness of the facility.
Key Responsibilities
Store Operations Management
Lead and manage the full operation of one Darkstore location.
Oversee daily inbound, outbound, picking, packing, dispatch, and replenishment activities.
Ensure all SOPs are strictly followed across the site — hygiene, safety, receiving, storage, picking, packing, dispatch.
Maintain high standards of organization, cleanliness, and operational readiness.
Team Leadership
Manage and develop the store’s team:
Pickers & Packers
Plan daily rosters, manage shifts, and ensure full coverage for peak hours.
Train new staff and continuously mentor existing teams for speed, accuracy, and discipline.
Build a strong culture of accountability, teamwork, and high performance.
Inbound, Inventory & Availability
Supervise inbound deliveries, receiving, storage, and put-away processes.
Ensure strong inventory control — cycle counts, expiry checks, FIFO, and zero shrink mindset.
Maintain accurate stock levels and immediate resolution of discrepancies.
Manage replenishment to ensure high availability of all SKUs.
Picking, Packing & SLA Control
Supervise daily pick-and-pack operations ensuring:
Zero error accuracy
Fast picking speeds
Strict SLA adherence
Monitor picker performance and ensure continuous improvement.
Escalate any bottlenecks immediately to the Operations Manager.
Last-Mile Coordination
Work closely with fleet/riders to ensure efficient dispatch and fast handover.
Manage staging area for ready orders.
Ensure all orders are delivered within defined SLAs with minimal returns or reships.
Facility Management
Ensure the darkstore facility is fully operational — equipment, chillers, shelves, lighting, and systems.
Address maintenance issues immediately and coordinate with relevant teams.
Implement safety and hygiene standards across all zones.
Reporting & Performance
SLA performance
Picking accuracy
Out-of-stock rate
Inventory accuracy
Waste & shrink
Prepare daily store performance reports and raise issues proactively.
Desired Candidate Profile
Qualifications & Experience
Experience supervising or managing teams in a high-volume environment.
Strong knowledge of receiving, stocking, picking, packing, and dispatch processes.
Experience handling inventory management and reducing shrink/waste.
Comfortable managing 10-15 staff (including pickers)
Ability to work in fast-paced, high-pressure environments with strict SLAs.