We are looking for a Payment Strategy Associate to join our Payment Strategy team. This role is similar to an in-house payments consultant, working closely with merchants to analyze their payment and chargeback data, identify opportunities and risks, and recommend strategies to improve their overall payment performance.
The ideal candidate has hands-on experience in chargeback management and payment operations, is comfortable working with data, and can communicate recommendations to merchants and internal stakeholders.
You will work across different merchant accounts, payment processors, and payment ecosystems, making this a dynamic role with exposure to a wide range of payment strategies and challenges.
Key Responsibilities Analyze merchant chargeback, dispute, pre-dispute alert, and payment data to identify trends, risks, and opportunities. Review and analyze merchant performance across Chargeblast products (Deflections, Alerts, and Recovery) to proactively identify potential payment or chargeback risks. Develop data-driven recommendations to help merchants reduce chargebacks, improve approval and recovery outcomes, and maintain healthy dispute ratios. Evaluate merchant payment setups, including payment processors, MIDs, descriptors, card networks, and transaction flows. Work with merchants to understand their payment and dispute challenges and translate data into clear, actionable recommendations. Participate in merchant meetings, presenting findings and strategic recommendations in a clear and easy-to-understand manner. Collaborate with internal teams such as Success, Alert Operations, Recovery, Sales, and Engineering to implement and improve payment strategies. Research and stay up to date on changes involving Visa, Mastercard, payment processors, dispute programs, and e-commerce payment trends. Help develop and improve internal payment strategy frameworks, SOPs, reporting, and best practices. Support ad hoc payment strategy and merchant consulting projects as needed.
Basic Qualifications At least 2 years of experience in chargebacks, disputes, payments, payment operations, or a related field. Strong understanding of chargeback and dispute management processes. Familiarity with Mastercard and Visa pre-dispute alert programs, such as Ethoca Alerts, CDRN, and/or Verifi RDR. Working knowledge of payment processors and payment platforms, such as Stripe, Shopify Payments, Checkout.com, Adyen, or similar platforms. Strong data analysis and problem-solving skills, with the ability to identify trends and insights from large or complex datasets. Comfortable working with spreadsheets, reports, dashboards, and other data analysis tools. Strong communication skills and confidence in joining and leading online meetings with merchants. Ability to explain complex payment and chargeback concepts in a simple, clear, and merchant-friendly way. Highly adaptable and comfortable working across different merchants, payment setups, and business models. Strong attention to detail and ability to manage multiple accounts or projects simultaneously. Proactive, resourceful, and comfortable working in a fast-paced environment.
Preferred Qualifications Experience working directly with e-commerce merchants or payment service providers. Familiarity with Visa VAMP, Mastercard dispute programs, RDR, Ethoca, CDRN, and other network dispute initiatives. Experience analyzing chargeback ratios, transaction data, AOV, refund rates, fraud trends, and payment performance metrics. Experience with tools such as Excel/Google Sheets, Microsoft Office or other analytics platforms. Consulting, account management, customer success, or other merchant-facing experience.
What We're Looking For We are looking for someone who is more than just a chargeback specialist. The ideal Payment Strategy Associate thinks like a consultant:You should be comfortable looking at a merchant's data and asking:Why are this merchant's chargebacks increasing? Which dispute categories are driving their risk? Are there opportunities to leverage pre-dispute alerts? Is their current refund or alert strategy appropriate for their AOV? Could their processor, MID, descriptor, or payment setup be contributing to the issue? What specific actions should the merchant take to improve their payment performance?
Location This position is open to candidates based in Dubai (UAE) or Hong Kong. Candidates must be legally authorized to work in their location of hire. The specific engagement structure and terms will be confirmed during the hiring process based on the candidate’s location.