Job code: JPC 6369

Job Role: Endpoint & End User Support Engineer

Location; Abu dhabi

Position Summary

We are seeking an experienced and hands-on Endpoint & End User Support Engineer to provide temporary operational coverage during a planned resource absence. The role will focus on endpoint management, user support, device compliance, software deployment, patch management, and day-to-day IT operations across the enterprise environment.

Key Responsibilities

Endpoint Management & Security

Administer and manage Manage Engine Endpoint Central. Monitor and deploy operating system and third-party application patches. Perform software deployment, upgrades, and package management. Manage endpoint compliance and remediation activities. Implement and manage device control policies, including USB and peripheral controls. Monitor endpoint health, security alerts, and configuration compliance. Assist in endpoint hardening and security configuration activities. Support endpoint inventory accuracy and lifecycle management.

End User Support

Provide L1 and L2 technical support for desktops, laptops, mobile devices, and peripherals. Troubleshoot hardware, operating system, network connectivity, printing, and application issues. Support onboarding and offboarding activities for employees. Coordinate device preparation, deployment, replacement, and recovery activities. Support remote users and multiple locations as required. Maintain support documentation and knowledge articles.

Microsoft 365 & Endpoint Services

Assist with user account administration and troubleshooting. Support Microsoft 365 applications including Outlook, Teams, One Drive, and Office Apps. Assist with device enrollment and management processes. Support authentication and access-related troubleshooting.

Operational Support

Track and resolve incidents and service requests within agreed timelines. Participate in routine maintenance activities and operational checks. Coordinate with vendors and internal IT teams for issue resolution. Support IT asset management activities and inventory verification. Escalate complex issues to senior engineers as required.

Security & Awareness Support

Provide administrative support for security awareness activities when required. Assist Information Security team with endpoint-related audits, reporting, and compliance activities. Support collection of endpoint data for security investigations and incident response.

Required Skills & Experience

Technical Requirements

3-5 years of endpoint administration and IT support experience. Strong hands-on experience with Manage Engine Endpoint Central. Experience in:Patch Management Software Deployment Endpoint Configuration Management Device Control / USB Control Endpoint Compliance Monitoring Good understanding of Windows 10/11 administration. Experience supporting Microsoft 365 environments. Knowledge of Active Directory and Group Policy. Basic networking troubleshooting skills (DNS, DHCP, TCP/IP, Wi-Fi, VPN). Experience troubleshooting laptops, desktops, printers, and mobile devices.
Preferred Skills

Experience with Microsoft Intune. Exposure to endpoint security solutions and EDR platforms. Familiarity with ITIL-based service management. Experience working in enterprise environments with 500+ endpoints.

Candidate Profile

Strong troubleshooting and problem-solving skills. Able to work independently with minimal supervision. Good communication and user-facing support skills. Capable of managing multiple priorities in a fast-paced environment. Customer-service oriented with a proactive approach.

Skills: Patch Management Software Deployment Endpoint Configuration Management Device Control / USB Control Endpoint Compliance Monitoring