Job Title

HR Welfare & Medical Coordinator

Department

Human Resources

Reports To

HR Manager / HR Welfare Manager

Job Purpose

The HR Welfare & Medical Coordinator is responsible for managing and coordinating comprehensive employee welfare and medical support services for a large, multicultural workforce. The role ensures employee well-being, timely medical assistance, effective welfare interventions, confidentiality of employee information, and compliance with UAE labor regulations, healthcare requirements, insurance standards, and company policies.

The position serves as a key liaison between employees, HR, operations, healthcare providers, insurance companies, government authorities, embassies, and management to ensure efficient resolution of employee welfare and medical matters.

Key Responsibilities

Employee Welfare & Support

• Manage end-to-end employee welfare services, ensuring employees receive timely, professional, and appropriate support.

• Handle employee concerns, complaints, grievances, and welfare-related matters with professionalism, confidentiality, empathy, and timely resolution.

• Provide counseling, guidance, and support to employees regarding personal, medical, workplace, and welfare-related matters.

• Build employee trust and engagement through proactive welfare support and effective communication.

• Identify workplace welfare concerns and escalate critical or sensitive issues to management with appropriate recommendations and corrective actions.

• Promote a safe, healthy, respectful, and positive working environment through proactive employee welfare initiatives.

HR & Employee Relations Support

• Support HR and operational teams in managing absenteeism, employee welfare interventions, disciplinary matters, and return-to-work processes.

• Provide welfare-related input during employee relations cases while maintaining confidentiality and professional boundaries.

• Assist management in identifying employee welfare risks and developing appropriate support measures.

• Maintain effective communication with employees and operational teams to ensure welfare issues are addressed promptly.

Desired Candidate Profile

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, Social Sciences, Healthcare Administration, Nursing, Psychology, or a related discipline.

• 3–7 years of relevant experience in HR welfare, employee relations, medical coordination, employee support, or a similar role, preferably within a large-scale or multicultural workforce.

• UAE experience is preferred.

• Experience in coordinating medical cases, insurance approvals, workplace injuries, employee welfare, and hospital/clinic services is highly desirable.

• Experience handling deceased employee repatriation and coordination with government authorities, embassies, airlines, hospitals, and families is an advantage.

• Good working knowledge of UAE labor regulations, employee welfare practices, healthcare procedures, and insurance processes.

• Experience working with multinational or large-volume employee populations is preferred.