The ideal candidate will have experience in managing a project from start to finish. This candidate will be able to create a plan of action which will consider a fixed timeline and evaluate risks. This individual should also have experience managing people and be an effective communicator.
Key Responsibilities:Service governance : monthly reviews, CAB coordination, escalation management Transition governance : milestone tracking, risk register, weekly status reports Service reporting : Monthly reports, hypercare reports, Y1.1/Y1.2/Y1.4 reviews Continual improvement : Improvement program, benchmarking, post-incident reviews Stakeholder management: CA relationship, specialist provider coordination, client satisfaction Experience Required7+ years IT service management, 3+ years SDM in managed services, 2+ similar transition engagements Mandatory Certifications ITIL 4 Managing Professional (ITIL MP) Project Management Professional (PMP) Preferred Certifications ITIL 4 Strategic Leader, Certified Service Manager, Six Sigma Green Belt, Certified Scrum Masterxperience working with a team.
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