Role Summary- A leading retail group in the Middle East is hiring a Digital Business Analyst to drive requirements and delivery across digital products and customer journeys, with Salesforce experience central to the role.
What you'll do:
- Translate business needs into clear functional requirements, user stories, process flows and acceptance criteria
- Work across business, product, design, engineering and QA to clarify requirements, surface dependencies and align solutions to business outcomes
- Support backlog refinement, sprint and PI planning ensuring requirements are estimation-ready with risks and scope clearly defined
- Maintain end-to-end traceability from requirement through design, build, testing, UAT, sign-off, release and post-go-live validation
- Analyse customer, operational and digital performance data to identify issues and shape future requirements
Desired Candidate Profile
What you'll bring:
- Proven experience as a Business Analyst on digital products or customer journeys
- Hands-on Salesforce experience essential for this role
- Strong requirements-writing and process-mapping skills
- Comfortable working in Agile/sprint-based delivery environments
- Experience owning requirements traceability through to post-go-live validation