About Us
Fekra Centre is a children's talent development and education centre in Baniyas, Abu Dhabi, offering academic support and enrichment programs for students across all grades and curricula. We are also the official franchisee of Young Engineers, a global STEM education program.
About the Role
The receptionist is the first person every parent meets — on the phone, on WhatsApp, and at the front desk. You will run the front office: welcoming parents and students, answering enquiries, booking trial sessions, handling registrations and payments, and keeping the centre's daily schedule and records in order.
What You'll Do
Welcome parents, students, and visitors, and answer all walk-in enquiries
Answer phone calls and WhatsApp messages promptly and professionally in Arabic and English
Explain our programs, schedules, and fees to parents and book trial sessions
Complete student registrations, maintain student and parent records, and keep files up to date
Collect fees, issue receipts, and hand over daily collections as per centre procedure
Manage the daily class schedule, attendance register, and teacher/room bookings
Follow up with parents on attendance, renewals, and outstanding payments
Keep the reception area and displays clean, organised, and presentable
Support the centre manager with day-to-day administrative tasks
What We're Looking For
Female candidate, fluent in both Arabic and English (spoken and written)
Previous experience in reception, customer service, or front-desk work (education centre, nursery, clinic, or similar preferred)
Confident, warm, and patient manner with parents and children
Good computer skills — MS Office / Google Workspace, WhatsApp Business, and basic data entry
Organised, punctual, and able to handle a busy front desk during peak hours
Living in or near Baniyas, Abu Dhabi, with an easy daily commute to the centre
Working Hours
Saturday to Thursday, Friday off
48 hours per week (8 hours per day), including afternoon and early evening shifts when classes run
What We Offer
Desired Candidate Profile
About Us
Fekra Centre is a children's talent development and education centre in Baniyas, Abu Dhabi, offering academic support and enrichment programs for students across all grades and curricula. We are also the official franchisee of the global Young Engineers program for teaching science, engineering, and robotics to children.
About the Role
The receptionist is the first person every parent meets — on the phone, on WhatsApp, and at the front desk. You will be responsible for running the front office: welcoming parents and students, answering enquiries, booking trial sessions, completing registration and receiving fees, and organising the centre's daily schedule and records.
Tasks and Responsibilities
Welcome parents, students, and visitors, and answer all direct enquiries
Answer phone calls and WhatsApp messages promptly and professionally in both Arabic and English
Explain programs, schedules, and fees to parents and book trial sessions
Complete student registrations, maintain student and parent data, and keep files updated continuously
Collect fees, issue receipts, and hand over daily collections according to centre procedures
Manage the daily class schedule, attendance register, and teacher and room bookings
Follow up with parents regarding attendance, renewals, and outstanding fees
Maintain the cleanliness, organisation, and presentable appearance of the reception area
Support centre management with day-to-day administrative tasks
Required Qualifications
Female candidate with full fluency in both Arabic and English (spoken and written) — essential requirement
Previous experience in reception, customer service, or front desk work (educational centre, nursery, clinic, or similar preferred)
Confident, polite, and patient manner when dealing with parents and children
Good computer skills — Microsoft Office / Google Workspace, WhatsApp Business, and data entry
Organised, punctual, and able to manage a busy reception desk during peak times
Residing in or near Baniyas in Abu Dhabi with an easy daily commute to the centre
Working Hours
Saturday to Thursday, Friday off
48 hours per week (8 hours per day), including afternoon and early evening shifts according to class schedules
What We Offer
Salary of AED 3,500 per month
Official employment contract in the UAE with visa sponsorship
Annual leave and end-of-service gratuity according to UAE Labour Law
About Us
Fekra Centre is a children's talent development and education centre in Baniyas, Abu Dhabi, offering academic support and enrichment programs for students across all grades and curricula. We are also the official franchisee of Young Engineers, a global STEM education program.
About the Role
The receptionist is the first person every parent meets — on the phone, on WhatsApp, and at the front desk. You will run the front office: welcoming parents and students, answering enquiries, booking trial sessions, handling registrations and payments, and keeping the centre's daily schedule and records in order.
What You'll Do
Welcome parents, students, and visitors, and answer all walk-in enquiries
Answer phone calls and WhatsApp messages promptly and professionally in Arabic and English
Explain our programs, schedules, and fees to parents and book trial sessions
Complete student registrations, maintain student and parent records, and keep files up to date
Collect fees, issue receipts, and hand over daily collections as per centre procedure
Manage the daily class schedule, attendance register, and teacher/room bookings
Follow up with parents on attendance, renewals, and outstanding payments
Keep the reception area and displays clean, organised, and presentable
Support the centre manager with day-to-day administrative tasks
What We're Looking For
Female candidate, fluent in both Arabic and English (spoken and written)
Previous experience in reception, customer service, or front-desk work (education centre, nursery, clinic, or similar preferred)
Confident, warm, and patient manner with parents and children
Good computer skills — MS Office / Google Workspace, WhatsApp Business, and basic data entry
Organised, punctual, and able to handle a busy front desk during peak hours
Living in or near Baniyas, Abu Dhabi, with an easy daily commute to the centre
Working Hours
Saturday to Thursday, Friday off
48 hours per week (8 hours per day), including afternoon and early evening shifts when classes run
What We Offer
Desired Candidate Profile
من نحن
مركز فكرة هو مركز لتنمية مواهب الأطفال والتعليم في بني ياس بأبوظبي، يقدّم الدعم الأكاديمي والبرامج الإثرائية للطلبة في جميع المراحل والمناهج الدراسية. كما أننا الوكيل الرسمي لبرنامج Young Engineers العالمي لتعليم العلوم والهندسة والروبوتات للأطفال.
عن الوظيفة
موظفة الاستقبال هي أول من يقابل أولياء الأمور — عبر الهاتف، وعبر الواتساب، وعند مكتب الاستقبال. ستكونين مسؤولة عن إدارة المكتب الأمامي: استقبال أولياء الأمور والطلبة، والرد على الاستفسارات، وحجز الحصص التجريبية، وإتمام التسجيل واستلام الرسوم، وتنظيم جدول المركز اليومي وسجلاته.
المهام والمسؤوليات
استقبال أولياء الأمور والطلبة والزوار والرد على جميع الاستفسارات المباشرة
الرد على المكالمات الهاتفية ورسائل الواتساب بسرعة وباحترافية باللغتين العربية والإنجليزية
شرح البرامج والجداول والرسوم لأولياء الأمور وحجز الحصص التجريبية
إتمام تسجيل الطلبة وحفظ بيانات الطلبة وأولياء الأمور وتحديث الملفات أولاً بأول
تحصيل الرسوم وإصدار الإيصالات وتسليم المتحصلات اليومية وفق إجراءات المركز
إدارة الجدول اليومي للحصص وسجل الحضور وحجوزات المعلمين والقاعات
متابعة أولياء الأمور بخصوص الحضور والتجديد والرسوم المستحقة
الحفاظ على نظافة وترتيب منطقة الاستقبال ومظهرها اللائق
دعم إدارة المركز في المهام الإدارية اليومية
المؤهلات المطلوبة
مع إجادة تامة للغتين العربية والإنجليزية تحدثاً وكتابة — شرط أساسي
خبرة سابقة في الاستقبال أو خدمة العملاء أو العمل في المكتب الأمامي (يفضّل في مركز تعليمي أو حضانة أو عيادة أو ما شابه)
أسلوب واثق ولبق وصبور في التعامل مع أولياء الأمور والأطفال
مهارات حاسوب جيدة — برامج Microsoft Office / Google Workspace وواتساب الأعمال وإدخال البيانات
منظّمة وملتزمة بالمواعيد وقادرة على إدارة مكتب استقبال مزدحم في أوقات الذروة
السكن في بني ياس أو بالقرب منها في أبوظبي مع سهولة التنقل اليومي إلى المركز
ساعات العمل
ما نقدمه