Handle customer inquiries through calls
Provide accurate information and assistance to customers
Resolve customer complaints and issues professionally
Maintain customer records and update information in the system
Coordinate with other departments to ensure customer satisfaction
Desired Candidate Profile
� Graduate – Mandatory
Excellent verbal and written communication skills
Good command of English
Customer service experience is preferred
Good computer skills and basic knowledge of MS Office
Strong customer-handling and problem-solving skills
Friendly, professional, and positive personality
Ability to handle customer inquiries and complaints professionally
Willingness to work in shifts, weekends, or public holidays if required