Mashreq Bank
JOB DESCRIPTION
1 Job Title
Relationship Officer, Acquisition
Department
RBG - Emirati Deposits Team
Position Name
Relationship Officer Acquisition
RBG - Emirati Segment. Retail Banking Group
Position ID

Incumbent No.

Incumbent Name

Group Job Number

2 Job Purpose
The job purpose is to onboard potential quality clients with focus on liability products for Emirati & Islamic segment in the assigned region. In addition, the candidate will be required to handle other product offering like Personal loans, Cards, Insurance, and other products offered by the bank.
The job holder will also be responsible in managing the relationship and support the client in any service-related matters and onboard Mashreq Gold profile clients.
3 Dimensions
Operating Budget

NA
Number of Staff

Direct: TL/SM:
In Direct:
Capital Exp. Budget

NA
Other



4 Key Result Areas

- To proactively drive new-to-bank business to grow Emirati and Islamic business presence.

- To maintain close contact and relationship with the clients in a way, which ensures that we remain one of their main banks, getting a major share of their wallet.

- To proactively solicit / manage businesses, which meet agreed risk-reward parameters of the unit.

- To deliver agreed Acquisition numbers and significant cross-sell of other products of the bank.

- Intra-organization liaison ensuring service delivery to clients.

- To work closely with all product and channel partners from RBG and CIBG and SME FX team to maximize opportunities provided through regular contacts, feedback, co-ordination, and cross referrals.

- To ensure compliance requirements for the relationships are adhered to in line with the banks policies – KYC, AML, account reviews as per risk levels and high value transaction monitoring.

- Self-starter to ensure consistency in productivity and performance.

5 Operating Environment, Framework and Boundaries, Working Relationships- Competitive, dynamic, volatile, and regulated business environment with low entry / exit barriers.
- The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s Credit Policy Manual.
- Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives.
.

6 Problem Solving
- Hands on relationship management is required to ensure effective and timely delivery of banks’ services / products through proactive interaction across various units.

- Responsible for resolving customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.

7 Decision Making Authority & Responsibility
- Responsible for assisting customers in achieving their goals and objectives
- Strong responsibility for Ethical selling to customers with complete disclosure about the project
8 Knowledge, Skills and Experience
- Sales profile that requires confidence, persistence, likeable personality, verbal written skills
- Strong knowledge of products, service policies and processes of Retail Banking
- Graduate with experience in Sales & Marketing with 3 plus years banking sales experience
Job Holder


Date


Line Manager



Date
Approved By


Date