Job description

ROLE SCOPE

Daily Operations Duties

• Support daily costume issuance and return processes for performers and entertainment team members. 
• Perform laundry, pressing, steaming, hand sewing, minor repairs on costumes as needed
• Organize and maintain costume storage, wardrobe areas, and issue locations to ensure efficiency and accessibility. 
• Assist with costume changes, backstage support, and operational requirements during performances and special events as needed. 
• Ensure costumes are properly labeled, sorted, and stored according to departmental standards. 
• Support rehearsals, special projects, seasonal activations, and entertainment events.
• Maintain high standards of costume presentation, cleanliness, and overall quality. 
• Perform routine quality checks to ensure costumes consistently meet entertainment and brand standards. 
• Help preserve production values by ensuring costumes accurately reflect the intended artistic and creative vision. 
• Identify opportunities for improvements in costume care, organization, and operational processes.
• Maintain positive working relationships with performers and colleagues across all departments. 
• Support knowledge sharing and contribute to a culture of teamwork, professionalism, and continuous improvement. 
• Communicate operational concerns, costume issues, and inventory requirements in a timely manner.
   

Health & Safety and Compliance

• Follow all health, safety, and operational procedures related to laundry equipment, garment care, chemicals, and workplace practices. 
• Ensure costume facilities, workspaces, and storage areas remain clean, organized, and safe. 
• Comply with departmental policies, company standards, and operational procedures at all times. 
• Support sustainability and asset preservation initiatives through proper garment handling and care practices.

QUALIFICATIONS
Essential

• Higher secondary or equivalent education
• Minimum of 1 year work experience with laundry
• Experience in laundry operations, wardrobe support, garment care, or a related field. 
• Knowledge of fabric care, laundering, steaming, pressing, and basic garment maintenance techniques. 
• Strong attention to detail and commitment to quality standards. 
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment. 
• Good communication and teamwork skills. 
• Ability to work flexible schedules, including weekends, holidays, and special events. 
• Basic understanding of inventory control and asset handling practices. 
• Positive attitude with a strong customer service and team-oriented mindset.
   

Desirable

• Bachelors Degree
• Previous experience working in a hotel’s laundry or uniform department
• Experience within theme parks, entertainment venues, theatre, hospitality, or live event environments. 
• Familiarity with costume and wardrobe operations. 
• Knowledge of costume fabrics, trims, and specialty garment care requirements. 
• Experience working backstage or supporting live productions and events. 
• Understanding of costume presentation standards and performer support requirements. 
• Experience using inventory tracking systems or wardrobe management tools. 
• Basic sewing or garment repair skills. 
• Ability to support large-scale events, seasonal activations, and entertainment productions.