Bachelor's Degree in Mechanical, Electrical, or Industrial Engineering, or a related field.

8–10 years of experience in project or operations management.

Experience in industrial automation, automated parking systems, warehouse automation, conveyor systems, airport baggage handling systems, or similar industries. Previous experience managing installation teams and multiple projects. .UAE Driving License is an advantage

The Operations &Maintenance Manager is responsible for leading the operation,

maintenance, and service delivery of automated material handling systems, cargo handling

equipment, automated parking systems, and warehouse automation solutions. The role

ensures maximum system availability, customer satisfaction, contractual compliance,

operational efficiency, and profitability while maintaining the highest standards of safety and

quality.

Key Responsibilities

• Operations Management
  
  

 Lead the day-to-day operation and maintenance activities across all customer sites.

 Ensure all preventive, predictive, and corrective maintenance activities are executed

in accordance with contractual requirements.

 Maximize system uptime and equipment reliability while minimizing downtime.

 Ensure compliance with Service Level Agreements (SLAs), Key Performance

Indicators (KPIs), and contractual obligations.

 Develop operational strategies to improve efficiency and customer satisfaction.

• Maintenance Management
  
  

 Develop and implement preventive maintenance schedules.

 Manage emergency breakdown response and recovery activities.

 Ensure Root Cause Analysis (RCA) is conducted for major failures.

 Monitor Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), and

equipment availability.

 Ensure OEM maintenance procedures are followed.

• Technical Leadership
  
  

 Provide Technical Guidance For

• Automated Cargo Handling Systems
• Automated Car Parking Systems
• Warehouse Automation Systems
• PLC &SCADA Systems
• Conveyors
• ASRS (Automated Storage & Retrieval Systems)
• Elevators and Lifting Equipment
• Robotics and Material Handling Equipment
• Variable Frequency Drives (VFDs)
• Sensors and Industrial Automation
  
  

 Review and approve technical reports and corrective actions.

• Team Management
  
  

 Lead, coach, and supervise engineers, supervisors, technicians, and subcontractors.

 Conduct performance appraisals and identify training and development needs.

 Plan manpower requirements and duty rosters.

 Promote a culture of accountability, teamwork, and continuous improvement.

• Customer Relationship Management
  
  

 Serve as the primary point of contact for clients on operational matters.

 Attend customer meetings and performance reviews.

 Address customer complaints promptly and professionally.

 Identify opportunities for contract renewals and additional service offerings.

• Commercial Responsibilities
  
  

 Manage maintenance budgets and operational costs.

 Monitor spare parts inventory and optimize stock levels.

 Review quotations for maintenance contracts and spare parts.

 Support the preparation of annual maintenance contract (AMC) proposals.

 Identify cost-saving initiatives without compromising service quality.

• Health, Safety, Environment & Quality (HSEQ)
  
  

 Ensure compliance with UAE health and safety regulations and company HSE

policies.

 Conduct regular safety inspections and risk assessments.

 Lead incident investigations and implement corrective actions.

 Ensure compliance with ISO 9001, ISO 14001, and ISO 45001 requirements (where

applicable).

• Planning &Reporting
  
  

 Prepare Monthly Operational Reports, Including

• System availability
• Downtime analysis
• KPI performance
• Maintenance activities
• Customer satisfaction
• Budget performance
  
  

 Present reports to senior management and clients.

• Continuous Improvement
  
  

 Implement reliability-centered maintenance (RCM) and condition-based maintenance

practices.

 Drive digitalization and predictive maintenance initiatives.

 Recommend system upgrades and modernization solutions.

 Improve maintenance processes and operational efficiency.

Qualifications

 Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Mechatronics,

Industrial Engineering, or a related discipline.

 PMP certification is an advantage.

 NEBOSH or IOSH certification is desirable.

 Certification in PLC/SCADA or industrial automation is advantageous.

Experience

 Minimum 10 years of experience in industrial automation or material handling

systems.

 At least 5 years in a managerial role.

 Experience with cargo handling systems, automated parking systems, warehouse

automation, conveyors, ASRS, or airport logistics systems.

 Experience managing Annual Maintenance Contracts (AMC) and service teams in the UAE or GCC.

Technical Skills

 PLC systems (Siemens, Allen-Bradley, Schneider, Mitsubishi)

 SCADA and HMI systems

 Industrial networks and communication protocols

 Electrical and mechanical troubleshooting

 Conveyor systems and material handling equipment

 Warehouse Management Systems (WMS)

 CMMS (Computerized Maintenance Management Systems)

 MS Office and ERP systems (e.g., SAP, Oracle, Microsoft Dynamics)

Key Performance Indicators (KPIs)

 System Availability (%)

 SLA Compliance

 MTBF (Mean Time Between Failures)

 MTTR (Mean Time to Repair)

 Preventive Maintenance Compliance (%)

 Customer Satisfaction

 First-Time Fix Rate

 Budget Compliance

 Maintenance Cost per Asset

 Safety Performance (Zero Lost-Time Incidents)

 Contract Renewal Rate

 Team Productivity and Training Compliance

Competencies

 Leadership and people management

 Strategic planning

 Technical problem-solving

 Customer relationship management

 Commercial awareness

 Communication and negotiation skills

 Decision-making under pressure

 Planning and organizational skills

 Continuous improvement mindset

Authority

The Operations & Maintenance Manager Is Authorized To

 Allocate manpower and resources.

 Approve maintenance schedules and work assignments.

 Manage operational budgets within approved limits.

 Approve procurement of routine maintenance materials within delegated authority.

 Represent the company during operational meetings with clients.

 Recommend hiring, disciplinary actions, promotions, and performance improvements for the operations team.

Skills: warehouse automation,industrial automation,automated parking systems,conveyor systems