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Freight Forwarding Supervisor

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On-site Full Time
UAE , Dubai
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Job Details

Experience 5 to 7 years
Employment Full Time
Gender Any
Education Bachelor's in Supply Chain / Logistics / Business Administration (Bachelor's in Supply Chain / Logistics / Business Administration)
Category Logistics, Supply Chain & Procurement
Industry Logistics and Supply Chain

Position Overview

We are seeking an experienced and result-driven Freight Forwarding Supervisor to oversee and optimize our multi-modal transport operations (Air, Sea, and Road). Based in the UAE, the successful candidate will manage end-to-end freight movements with a strong operational emphasis on cross-border logistics between the UAE, KSA , and the broader GCC region, while seamlessly handling international import and export shipments.

In this role, you will lead daily operational workflows, manage carrier and vendor relationships, enforce customs compliance, and ensure timely, cost-effective, and damage-free cargo deliveries.


Key Responsibilities

1. Multi-Modal Operational Leadership (Air, Sea & Road)

  • End-to-End Operations: Supervise daily operations for Air Freight (Import/Export), Ocean Freight (FCL/LCL), and Road Freight (FTL/LTL) across regional and global routes.

  • GCC Focus: Coordinate cross-border road freight operations linking the UAE, Saudi Arabia (KSA), and other GCC countries, ensuring proper land transport documentation, border passage clearance, and transit time optimization.

  • Carrier & Vendor Management: Negotiate competitive freight rates, space allocations, and service level agreements (SLAs) with shipping lines, airlines, land transport fleets, and 3PL/4PL partners.

  • Shipment Routing & Tracking: Design optimal transit routes, monitor consignment movements in real time, and proactively resolve operational delays, route disruptions, or port congestion.


2. Customs Clearance & Regulatory Compliance

  • GCC Customs Regulations: Maintain up-to-date knowledge of UAE, KSA (ZATCA / Masaar / FASA), and GCC customs clearance regulations, tariffs, SASO/SABER standards, and land border procedures (e.g., Al Batha, Khatmat Malaha).

  • Documentation Supervision: Ensure full accuracy and compliance for all shipping documentation, including Bills of Lading (B/L), Air Waybills (AWB), Certificates of Origin (COO), Commercial Invoices, Packing Lists, and Transit Customs Declarations.


3. Process Optimization

  • Customer Service & Client Escalations: Serve as the primary escalation point for major key accounts, providing transparent updates, delay notifications, and dispute resolution.

  • Cost Control & Margin Optimization: Monitor shipment profitability, review vendor invoices, audit freight charges, and identify cost-saving opportunities without compromising delivery timelines.

  • System & Process Management: Utilize Freight Management Systems (FMS) and ERP tools to update booking statuses, generate operational reports, and streamline operational workflows.

Desired Candidate Profile

Required Qualifications and Experience

  • Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.

  • Experience: Minimum of 5–7 years of progressive freight forwarding experience.

  • Regional & International Expertise:

    • In-depth operational experience in the GCC Region , especially UAE and Saudi Arabia (KSA) logistics markets.

    • Proven expertise in GCC cross-border road transport alongside international Air and Ocean freight execution.

  • Technical & Regulatory Knowledge:

    • Comprehensive understanding of UAE (Mirsal II / Dubai Customs) and KSA customs clearance protocols.

    • Deep familiarity with shipping line/airline contracts, and international trade laws.

  • Software Skills: Proficiency in Freight Management Systems, ERP software, and Microsoft Office Suite (advanced Excel).

  • Languages: Full professional proficiency in English is required.


Key Competencies

  • Problem-Solving & Agility: Strong ability to resolve complex customs holds, border delays, and carrier capacity bottlenecks under tight deadlines.

  • Negotiation Skills: Proven ability to negotiate favorable freight rates and credit terms with carriers and transport vendors.

  • Communication: Excellent interpersonal skills with a proven ability to build and maintain strong vendor and client relationships.


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