Design and implement training and development programs for both white-collar and blue-collar employees across the organization.
Conduct Training Needs Analysis (TNA) to identify competency, skill, knowledge, and performance gaps.
Develop and deliver training programs for Retail, Wholesale, Production, Stitching, Warehouse, B2B, Customer Service and Support Functions.
Deliver training on product knowledge, sales techniques, customer service, communication, workplace behaviour, and operational excellence.
Facilitate classroom, on-the-job, coaching and blended learning programs based on business requirements.
Develop training materials, presentations, SOP-based modules, assessments, and practical learning activities.
Provide coaching and mentoring to employees, supervisors, and frontline teams to enhance performance and productivity.
Measure training effectiveness through assessments, feedback, performance evaluations, and post-training follow-ups.
Maintain training calendars, attendance records, training reports, and employee development records.
Partner with department heads and managers to align learning initiatives with business and operational objectives.
Identify continuous opportunities to improve employee capabilities, customer service standards, sales performance, productivity and operational efficiency.
Desired Candidate Profile
Bachelor’s degree in HR, Education, Psychology, Business Administration, or a related field; Master’s degree or professional L&D certification preferred.
Minimum 5 years of experience in corporate, retail, or operational training, preferably in the retail, textile, fashion, or FMCG industry.
Proven experience as a Retail Trainer / L&D Specialist, training both white-collar and blue-collar employees.
Strong knowledge of adult learning, instructional design, TNA, coaching, and performance development.
Experience developing and delivering classroom, on-the-job, virtual, and blended training programs.
Ability to train Retail, Wholesale, Production, Stitching, Warehouse, Customer Service, and Support Functions.
Excellent presentation, communication, facilitation, coaching, and interpersonal skills.
UAE/GCC retail experience and textile/fabric industry exposure will be an added advantage.