JOB PURPOSE

The Beauty Advisor - KIKO is responsible for enhancing customer experience, driving sales, and achieving business KPIs aligned with the brand's strategy.

RESPONSIBILITIES

- Provide exceptional service by greeting and assisting all customers with appropriate behaviours tailored to meet their needs. Maintain brand standards in attitude, appearance, and makeup application.

- Meet customers' needs by effectively cross-selling products.

- Keep management informed about any issues that need resolution to enhance customer experience and achieve desired results, including trends, stock availability, and store tidiness.

- Contribute to maintaining qualitative standards by arranging merchandise, replenishing inventory, stocking shelves, ensuring proper housekeeping of the store, and upholding quality standards for customer care aligned with the brand's expectations.

- Remain informed on market trends on a consistent basis.

- Ensure adherence to the brand s standards as outlined in the Store Book and clarified by store managers.

- Deliver on business goals set by the store manager, focusing on customer experience quality, achieving sales targets, and KPIs.

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

- Fluency in English.

Specific Expertise

- Knowledge of beauty products especially particular lines of cosmetics.

EDUCATION

High school degree.

Bachelor s degree is a plus.

EXPERIENCE

Zero to one years of experience in Retail, or a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.

Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillful use of resources and support to deliver efficient, high-quality work.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.

Desired Candidate Profile