Job Title: Sales Support Representative

Work Location: Jebel Ali Freezone, Dubai-UAE

Company Profile:

Perfect Purity is a distribution and publishing company established in 2015. We specialize in supplying books and library resources to schools, universities, and institutions across the GCC. As the exclusive agent for Pearson Education for US K12 in the Middle East, we pride ourselves on our exceptional service, academic support, and strong partnerships with our publishers and valued customers.

Objectives of the Role:

As a Sales Support Representative, you will be instrumental in supporting our sales team and ensuring a smooth process for generating and delivering client quotations. You will collaborate closely with various departments to provide the necessary information and support for successful sales transactions.

Duties & Responsibilities: 

• Quotation Cycle Management: Oversee the end-to-end quotation process, ensuring accuracy and timeliness instock checks, quotation creation, and distribution to clients. 

• Sales Team Support: Work alongside the sales team to understand client needs and provide essential data tofacilitate effective communication. 

• Pricing and Cost Analysis: Analyze pricing structures to assist in determining competitive and profitable pricingstrategies, offering insights for necessary adjustments.

• Documentation and Record Keeping: Maintain organized records of all quotations, proposals, and clientcommunications for easy reference and reporting. 

• Client Communication: Engage with clients to gather information, answer inquiries, and negotiate terms, ensuring excellent customer service to foster strong relationships. 

• Cross-Functional Collaboration: Collaborate with sales, finance, and logistics departments to ensure seamlessorder processing and delivery. 

• Reporting and Analysis: Generate reports on quotation activities and sales performance to identify opportunities for improvement and growth.

Required Skills and Qualifications:

• Experience: Proven experience as a Sales Support Representative or in a similar role, particularly in quotation cycle management within the trading industry.

• Education: Bachelor’s degree in accountancy, financial management, logistics, or a related field. 

• Technical Proficiency: Proficient in Microsoft Dynamics 365, Excel, and other MS Office tools.

• Languages: Excellent communication and interpersonal skills in English.

• Competencies: Detail-oriented, highly organized, and capable of managing multiple tasks simultaneously. A customer-centric approach focused on delivering exceptional service.

If you are a proactive and detail-oriented professional looking to make a significant impact within a dynamic team, we would love to hear from you!