• Ensure the high availability and performance of the BASE24 payment switching system through proactive monitoring and rapid incident response.
• Design, implement, and maintain robust SRE practices for BASE24, focusing on automation, reliability, and scalability.
• Troubleshoot complex production issues in the BASE24 environment, performing root cause analysis and implementing permanent solutions.
• Develop and optimize deployment pipelines for BASE24, ensuring seamless and reliable releases with minimal downtime.

Desired Candidate Profile

• Years of Experience *

  8 – 10

  Minimum 8 years of relevant experience in production/application support, Site Reliability Engineering, infrastructure support for cards payment technology environments.

  Required Skills *

  Primary technical and functional skills

  • Payments domain: ATM Acquiring, Debit Card Authorization, POS and E-Commerce switching, card issuing/acquiring, EMV/contactless, clearing, settlement, reconciliation, chargebacks and disputes.

  • BASE24: BASE24 Classic and/or BASE24-eps, authorization processing, transaction routing, switch configuration, network interfaces and settlement processing.

  • Messaging and schemes: ISO8583, Visa, Mastercard, UAE Switch, tokenization and 3-D Secure.

  • Infrastructure and middleware: IBM MQ, APIs/web services, Linux/Unix/AIX, Windows Server, middleware and load balancers.

  • Databases: Microsoft SQL Server, Oracle and/or PostgreSQL; strong SQL development and performance-analysis skills.

  • Security: HSM, PKI, TLS/SSL, encryption standards, cryptographic key management and PCI-DSS.

  • SRE and operations: incident/problem management, RCA, observability, resilience, performance, capacity, automation and production readiness.

  • Tools and engineering: Dynatrace/Splunk/Grafana or equivalent, Python/Shell scripting, CI/CD, DevOps, Jira, Confluence and ServiceNow.

  • Strong analytical, documentation, communication, stakeholder-management and decision-making skills.

  • strong hands-on experience in SQL Server, Oracle, and PostgreSQL databases.

  • Ability to develop complex SQL queries, stored procedures, functions, views, and performance tuning scripts.

  • Expertise in transaction analysis, reconciliation reporting, authorization trace analysis, and settlement data investigation using SQL.

  • Experience in query optimization, execution plan analysis, indexing strategies, and database performance troubleshooting.

  Required Experience / Knowledge Areas *

  Specific domain or industry knowledge required

  • Minimum 8 years of experience in Banking and Payments Technology.

  • Minimum 5 years of hands-on experience supporting BASE24 or BASE24-eps platforms.

  • Strong experience in ATM Acquiring, Debit Card Authorization and payment switching environments.

  • Experience supporting Visa, Mastercard, UAE Switch and related scheme integrations or certifications.

  • Strong understanding of ISO8583 message processing and the end-to-end card-transaction lifecycle.

  • Experience supporting 24x7 high-volume, high-availability production systems and critical incidents.

  • Experience in requirements analysis, impact assessment, system integration, SIT/UAT, release management and production readiness.

  • Knowledge of PCI-DSS, security controls, HA/DR, RTO/RPO, performance and capacity management.

  • Proven collaboration with business stakeholders, technology teams, vendors and payment schemes.

  Skills

  BASE24

  SQL

  PCI-DSS