• Proactively monitor ATM application performance and availability, identifying and resolving issues before they impact customers.
• Automate repetitive operational tasks such as deployments, scaling, and incident response to improve efficiency and reduce manual errors.
• Develop and maintain robust monitoring, alerting, and logging systems to ensure comprehensive visibility into application health.
• Collaborate with development teams to troubleshoot complex application defects and implement timely fixes.

Desired Candidate Profile

• Years of Experience *

  8 – 10

  Minimum 8 years of relevant experience in production/application support, Site Reliability Engineering, infrastructure support for cards payment technology environments.

  Required Skills *

  • In-depth knowledge of Authorization Switch platforms, particularly BASE24 / BASE24-eps, and ATM acquiring transaction processing.

  • Strong knowledge of ATMs, Cash Deposit Machines, recycler machines, ATM transaction flows and ATM state management.

  • Hands-on knowledge of ATM message protocols and interfaces including NDC, XFS and ATM Web Interfaces.

  • Good knowledge of KAL ATM software and related configuration, deployment and troubleshooting.

  • Good knowledge of KTC and Vynamic applications for ATM monitoring and management.

  • Good knowledge of ATM operations, cash management, reconciliation, settlement and terminal incident handling.

  • Good knowledge of Debit and Credit Card products, authorization, switching and transaction lifecycle.

  • Experience with IBM WebSphere and Oracle WebLogic application servers.

  • Experience with TIBCO Enterprise Service Bus and integration troubleshooting.

  • Experience with Windows and AIX operating systems.

  • Strong database skills in Microsoft SQL Server, Oracle Database and Oracle PL/SQL, including SQL query development and data analysis.

  • Basic familiarity with HTML, XML, JavaScript, ASP scripts and Microsoft IIS.

  • Familiarity with SDLC, Agile development methodologies and the ITIL framework.

  • Strong application-log analysis, incident troubleshooting, root cause analysis and production-support skills.

  Required Experience / Knowledge Areas *

  • Minimum 8 years of experience in banking technology or payment application support.

  • Minimum 5 years of hands-on experience supporting ATM applications and self-service banking platforms.

  • Strong experience with ATM Acquiring and BASE24 authorization environments.

  • Experience supporting KAL ATM software and KTC or Vynamic ATM management applications.

  • Experience troubleshooting NDC, XFS, ATM Web Interfaces and terminal-to-switch communication.

  • Experience supporting Cash Deposit Machines and ATM cash-management processes.

  • Experience troubleshooting integrated environments involving application servers, ESB, databases, operating systems and payment switches.

  • Experience supporting high-volume, business-critical 24x7 production environments.

  • Experience with incident, problem, change and release management processes.

  Skills

  BASE24/BASE24-eps

  ATM transaction flows

  KAL ATM software