Job Purpose

The Operations Executive is responsible for supporting the effective coordination and execution of daily operational activities within the assigned property. The role ensures that the mall is well maintained, presentable, safe, and operating efficiently, while providing timely operational support to mall management, tenants, contractors, and service providers.

Key Responsibilities

• Follow and implement operational policies, procedures, and SOPs.
• Ensure tenants, contractors, and service providers comply with mall operating procedures and Health & Safety requirements.
• Attend to tenant queries related to maintenance, deliveries, stock taking, store access, minor renovation works, and general operational requirements.
• Coordinate with Facilities Management, Security, Housekeeping, Customer Service, Leasing, and other departments to resolve operational issues.
• Monitor the performance of soft service contractors and ensure compliance with agreed SLAs and contractual requirements.
• Conduct regular inspections of mall areas including parking, loading bays, back-of-house areas, washrooms, food courts, public corridors, storage areas, rooftops, and common areas.
• Coordinate contractor access, maintenance activities, shutdowns, and temporary area closures.
• Support Fire & Safety, Health & Safety, Security, and Facilities Management audits and ensure corrective actions are followed up within agreed timelines.
• Ensure contractors working within common areas and fit-out locations comply with mall safety requirements.
• Support the coordination of small works, quotations, procurement activities, and vendor requirements.
• Report maintenance defects or system issues to the Facilities Management team and follow up on rectification.
• Prepare periodic operational reports and provide accurate information to management.
• Support customer experience initiatives and maintain high standards of mall presentation.
• Assist with monitoring operating expenses, planned maintenance activities, and cost-control initiatives.
• Perform any other operational duties required by management.

Requirements

• Bachelor’s degree in Business Administration or a related field.
• Minimum 2 years of experience in a similar operational role.
• Experience within mall operations, property management, facilities management, hospitality, retail, or security management is preferred.
• Strong communication and coordination skills.
• Experience dealing with tenants, contractors, vendors, and service providers.
• Good understanding of facilities, soft services, safety, and day-to-day property operations.
• Strong reporting, administration, and problem-solving skills.
• Proficiency in Microsoft Office.
• UAE driving licence is preferred.