Supervise the Medical Records Department (MRD) and ensure the accuracy, confidentiality, and completeness of patient records.
Ensure effective data management processes and compliance with medical record standards.
Monitor MRD KPIs and implement corrective actions where required.
Ensure timely submission of DHA Statistical Reports, DARS reports, and other regulatory submissions.
Operational Resource Management (Should this team report to him?) No
Oversee hospital scheduling processes to maximize utilization of doctors, staff, facilities, and operational resources.
Supervise Operation Theatre (OT) scheduling, utilization, and resource optimization.
Coordinate OT activities with surgeons, nursing teams, and other departments to maximize efficiency.
Clinical Systems & Information Management
Oversee implementation, optimization, and utilization of Hospital Information Systems (HIS) and Electronic Medical Records (EMR).
Coordinate with departments for HIS service additions, billing configuration, pricing updates, and operational support.
Ensure accurate implementation of services, tariffs, and pricing within hospital systems.
Collaborate with IT and Operations on system enhancements, upgrades, and digital initiatives.
Generate administrative and operational KPI reports including admissions, discharges, patient wait times, billing performance, revenue analysis, and operational bottlenecks.
Analyze and interpret operational and financial data to support business decisions.
Human Resources Coordination
Provide operational HR support at the hospital level.
Coordinate employee onboarding, joining formalities, system access, and operational readiness.
Supervise attendance management across departments.
Prepare OT staff overtime calculations and caregiver deployment/utilization reports.
Coordinate workforce planning, staffing requirements, employee performance matters, and operational manpower requirements with HR.
Finance Coordination
Provide operational support to the Finance Department.
Monitor daily cash collections, cash flow, and petty cash management.
Prepare doctor revenue-sharing, contractual payments, and incentive calculations in accordance with contractual agreements.
Generate monthly incentive reports for doctors, PR staff, and contracted personnel.
Coordinate with Finance to ensure timely payment processing, reconciliations, and financial reporting.
Compliance & Quality Assurance
Ensure compliance with UAE healthcare regulations, DHA, DOH, MOHAP requirements, accreditation standards, and hospital policies.
Conduct regular audits of administrative processes, medical records, billing, and operational functions.
Monitor departmental KPIs and operational performance indicators.
Lead quality improvement initiatives that enhance operational efficiency, patient safety, compliance, and patient satisfaction.
Identify operational risks and implement corrective and preventive actions.