ROLE SUMMARYVIP Sales Coordinator is responsible for coordinating VIP and high-net-worth customer journeys, supporting sales performance, managing reporting and CRM activities, and delivering high-touch customer experiences across project launches, exclusive events, and post-sale activities.
KEY RESPONSIBILITIESCoordinate and manage the end-to-end customer journey for VIP, high-net-worth, and high-profile clients, ensuring an exceptional and personalized experience throughout all sales stages. Build and maintain strong relationships with VIP customers, senior management, sales teams, and key stakeholders to support business growth and customer retention. Support the VIP Sales team in achieving sales targets by managing customer inquiries, registrations, bookings, follow-ups, and transaction coordination. Prepare and analyze VIP sales reports, customer insights, performance dashboards, and management presentations to support strategic decision-making. Manage and maintain accurate customer data, classifications, referrals, and sales opportunities through Salesforce and internal systems. Coordinate exclusive project launches, private previews, and VIP events, including invitations, customer lists, registrations, unit preferences, sales materials, and launch-day operations. Collaborate with Sales, Marketing, Customer Experience, Finance, Operations, and other departments to ensure seamless transaction completion and premium customer service delivery. Lead the coordination of employee purchase programs, including registrations, eligibility verification, payment plans, quotas, and customer support throughout the purchase journey. Prepare marketing materials, presentations, launch communications, and customer engagement content to support new project releases and sales campaigns. Monitor pending cases, customer requests, and sales opportunities to ensure timely follow-up and efficient issue resolution. Identify opportunities to enhance customer loyalty, retention, and engagement through personalized experiences, exclusive benefits, and VIP initiatives. Provide management with market feedback, customer insights, and recommendations to improve sales performance and elevate the VIP customer experience. Maintain the highest standards of confidentiality, professionalism, and discretion when dealing with high-profile and VIP customers. Deliver operational, analytical, and administrative support to the VIP Sales department, ensuring efficient processes and successful execution of business objectives.