• In charge in managing all correspondence. • Acts as liaison between the company and business partners/customers/suppliers. • Resolve complaints and provide solutions to ensure customer satisfaction. • Maintain accurate and organized records of all customer interactions and transactions. • Collaborate with internal teams to ensure accurate, timely and efficient email replies. • Act as a liaison between customers and carriers to resolve any issues that may arise during transaction. • Provide support to internal team by assisting with customer inquiries and providing pricing and delivery information.

• Bachelor's degree in business, communication, logistics, or related field preferred. • Minimum of 4 years of experience in customer service, preferably in the logistics industry. • Strong communication and interpersonal skills. • Ability to multitask and prioritize in a fast-paced environment. • Excellent problem-solving skills and high attention to detail. • Proficient in Microsoft Word, Excel and Outlook. • Strong organizational skills and ability to work independently. • Ability to adapt to change and work well under pressure. • Strong team player with a positive attitude and willingness to learn.