Job Overview:
An Umrah consultant is responsible for planning, coordinating, and facilitating Umrah pilgrimage trips for individuals or groups. They provide guidance, manage logistics, and ensure a smooth and spiritually fulfilling experience for travelers.
Key Responsibilities:
- Client Consultation:
- Provide information and consultation to clients regarding Umrah packages, travel requirements, and religious obligations.
- Assist clients in selecting suitable packages based on their preferences, budget, and schedule.
- Travel Arrangements:
- Coordinate flight bookings, accommodations, and ground transportation.
- Handle visa processing and ensure all travel documents are in order.
- Organize group departures and arrivals, including airport transfers.
- Religious Guidance:
- Offer insights and guidance on performing Umrah rituals and customs.
- Collaborate with religious scholars or guides to provide educational sessions and support.
- Customer Support:
- Address client inquiries, concerns, and issues before, during, and after the trip.
- Provide on-the-ground support for clients in case of emergencies or unforeseen circumstances.
- Sales and Marketing:
- Promote Umrah packages through various channels, including digital marketing, social media, and community outreach.
- Develop and maintain relationships with travel agencies, airlines, and hotels to secure competitive rates and exclusive deals.
- Administrative Duties:
- Maintain accurate records of bookings, payments, and client communications.
- Prepare reports on sales, customer satisfaction, and trip feedback.
Qualifications:
- Educational Background: High school diploma or equivalent; a degree in tourism, hospitality, or a related field is preferred.
- Experience: Prior experience in the travel industry, particularly in organizing religious or group travel, is highly desirable.
- Knowledge: Understanding of the Islamic faith and Umrah pilgrimage requirements, including visa processes, travel logistics, and religious rituals.
Skills
- Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Proficiency in using travel booking software and office applications.
- Fluency in Arabic and English; additional languages are a plus.
Personal Attributes:
- Detail-oriented and meticulous in planning and organizing trips.
- Empathetic and culturally sensitive, with a strong customer service orientation.
- Able to work well under pressure and handle multiple tasks simultaneously.
Other Requirements:
- Willingness to travel and accompany groups as needed.
- Knowledge of current travel regulations, health and safety protocols, and international travel advisories.