Company Description
Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination.
Job Description
You are an ambassador for the exceptional Spa service . Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Ensure individualized guest service through acknowledging and responding to their needs and expectation
- Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales
- Deal with Spa guest and member queries
- Manager booking system by booking and cancelling appointments
- Provide advice on the facilities to guests and potential members
- Issue robes, lockers and towels
- Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales
- Proudly promote the hotel facilities, looking for opportunities to enhance ag guest's stay through up-selling
Qualifications
- Should have min. 1 year of experience as Spa Receptionist in a reputed Spa
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Multi-lingual i.e. Russian/ Arabic language would be a plus
- Service focused personality is essential; experience is an asset
- Experience in spa retail sales
Additional Information
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21