• Welcome guests with warmth and professionalism, becoming their key point of contact throughout their stay.

• Provide personalized recommendations on dining, entertainment, cultural attractions, and local experiences.

• Assist with reservations, ticketing, and transportation arrangements, ensuring accuracy and efficiency.

• Handle guest requests and inquiries promptly, exceeding expectations at every opportunity.

• Build strong relationships with local partners and vendors to secure exclusive services for guests.

• Maintain accurate knowledge of hotel services, facilities, and promotions.

• Coordinate with Front Office, Guest Relations, and other departments to deliver seamless luxury experiences.

• Handle VIP and special requests discreetly, ensuring guest privacy and satisfaction.

• Maintain an organized Concierge desk, ensuring all materials, brochures, and resources are up to date.

• Perform additional tasks as required to support the smooth operation of the Front Office team.

What are we looking for?
The ideal candidate will have:

• Previous experience as a Concierge or in a guest-facing role, ideally within luxury hospitality.

• Excellent communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).

• In-depth knowledge of Abu Dhabi’s attractions, dining scene, and cultural highlights.

• Strong problem-solving abilities and the capacity to remain composed under pressure.

• A professional and polished appearance with genuine passion for service.

• Strong organizational skills with the ability to multitask effectively.

Why join LXR?
At LXR Eastern Mangroves Abu Dhabi, you will be part of a team that defines bespoke luxury. Hilton offers world-class training, international career opportunities, and the chance to create unforgettable experiences for every guest.