Jobs / Call Center Jobs / Call Center
Full Time
Asia Business Capital FZCO -
UAE , Dubai
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Asia Business Capital FZCO
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Job Details

Salary 500 - 1,000
Employment Full Time
  • Customer Support: Answering incoming calls, providing product information, and resolving complaints in a timely manner.
  • Communication: Using scripts to guide conversations while maintaining a positive, professional tone.
  • Data Management: Accurately logging call details, updating account information, and processing orders or transactions in the CRM system.
  • Troubleshooting: Identifying customer issues and providing solutions or escalating to supervisors as needed.
  • Sales/Retention: Identifying opportunities to upsell products or services and managing account updates.


Skills

  • Communication: Excellent verbal and written communication skills, including active listening.
  • Technical Proficiency: Ability to use CRM software, navigate multiple computer systems, and manage phone systems.
  • Soft Skills: Strong empathy, patience, and conflict-resolution skills, particularly for handling difficult customers.
  • Multitasking:


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UAE, Dubai
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