Job description

Hostess 
(20316)

Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world’s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn. 

Job Summary

The Hostess welcomes and greets guests, ensures warm welcome and farewell, assists guest in seating or other requests.

Key Responsibilities

• Follows standards and procedures within his operation
• Assists supervisor/team leader in best practice and continuously seeks to improve existing standards and procedures and communicates the same to higher level
• Ensure financial performance of operation by diligently controlling all finance accounts related documents, verify correctness of invoices and guest checks
• Meets, greets and bids farewell to guests according to standards
• Responds to guest needs in appropriate manner and time or as per standard
• Maintains reservation book updated and in impeccable order
• Keeping her workplace tidy and clean at all times, maintains personal hygiene
• Escorts guest to the table or to other areas if and when required
• Provides any information guests may ask, hence, to be informed not only about the designated restaurant but also other areas of the resort
• Answers the phone appropriately and according to standard
• Ensures that personal appearance and uniform are as per standard
• Attentive and assertive to guest needs
• Remains in his or her area, approachable to guests
• Through guest interaction to seek performance of team, areas of improvement and seeks to deliver over and above to guests
• Works as a team, liaises and coordinates with team, peers and other managers of the food and beverage division
• Only leaves shift when all work is done and authorized by superior
• Executes any other work or responsibility within his scope of duty given by his/her manager

Skills, Experience & Educational Requirements

• Hostess may require to have the ability to read and write in English,a third language is a plus, to take and follow instructions in both verbal and written form

• Excellent interpersonal and communication skills
• Ability to work well under pressure
• Great memory and organizational skills
• Basic (but accurate) math for cash and POS
• Cooperative attitude and willingness to learn

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.