Are you passionate about delivering exceptional customer service? We have an exciting opportunity for you!
Position: Customer Service Representative
Company: Travels and Tours Company
Location: Sharjah, Al Nahda, UAE
Responsibilities:
- Assist customers with inquiries and provide information about travel packages and services.
- Handle booking requests and ensure a smooth travel experience for clients.
- Resolve customer issues and complaints promptly and professionally.
- Maintain accurate records of customer interactions and transactions.
Requirements:
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations with a positive attitude.
- Familiarity with travel and tours industry is a plus.
Skills
- Previous association with a company in the role of a customer service executive or representative.
- Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
- Good listening skills with fluent communication to address all concerns and doubts of the customers.
- Commendable presentation skills to convey important points to the audience effectively.
- Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
- Excellent computer skills.