Customer Service Representative

Are you passionate about delivering exceptional customer service? We have an exciting opportunity for you!

Position: Customer Service Representative

Company: Travels and Tours Company

Location: Sharjah, Al Nahda, UAE

Responsibilities:

  • Assist customers with inquiries and provide information about travel packages and services.
  • Handle booking requests and ensure a smooth travel experience for clients.
  • Resolve customer issues and complaints promptly and professionally.
  • Maintain accurate records of customer interactions and transactions.

Requirements:

  • Proven experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to handle high-pressure situations with a positive attitude.
  • Familiarity with travel and tours industry is a plus.

Skills

  • Previous association with a company in the role of a customer service executive or representative.
  • Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
  • Good listening skills with fluent communication to address all concerns and doubts of the customers.
  • Commendable presentation skills to convey important points to the audience effectively.
  • Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
  • Excellent computer skills.
Post date: 31 August 2024
Publisher: Bayt
Post date: 31 August 2024
Publisher: Bayt