Job description

JOB SUMMARY / INTRODUCTION

• Lead the assigned team effectively to meet team objectives/KPI’s
• To ensure recruitment, training, motivation and retention of assigned staff
• To track daily sales activity to ensure superior client on boarding experience
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated
   

KEY RESPONSIBILITIES
 

• Balance sheet Growth and Revenue Targets
• People Management
• Complaint to regulatory and FAB Risk policies
   

Leading sales force for Business Banking Liabilities and Assets (Unsecured & Secured) products targeted to SME segment.
 

• Accomplish set sales and revenue objectives for all Products as per set the business plan.
• Manage the assigned team to achieve monthly& annual set objectives
• To maximize cross sell opportunities to ensure higher productivities
• Maintain Sales Performance MIS on sales performance for review by AreaManager
• Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by BBG Sales department sales personnel by delivering quality client on-boarding experience.
• Ensure team alignment in order to achieve superior client on boarding experience
• Understand and resolve customer redressals and take appropriate action, if required
• Implement People Development and Learning & Development agenda of the department in close coordination with FAB Academy to build a great team and create a winning culture.
• Lead by example and build strong relationships with all stakeholders.
• Take accountability for own development and support Learning & growth of all team members by rolling out specific trainings and skill enhancement programs.
• To ensure recruitment, training, performance, motivation and retention of all assigned sales personnel
• Provide appropriate refreshers to keep team abreast of market dynamics and competition offerings
• To build and maintain effective business relationship with all internal departments
• Co-ordinate with other departments to ensure processing of applications within prescribed TAT’s
• Conduct fair and transparent appraisals to coach, counsel, motivate sales personnel and manage their career aspirations effectively
• Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies.
• Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise
• Implement Risk Control Assessment RCA process across all areas of BBG
• Department - Selling, Client Onboarding, Recruitment, Training, Performance Management, Human Resources, Fraud Control, Operations, Client Application & KYC Documentation etc.
• Implementation of all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
• Monitor the NPL rate regularly and take remedial action as appropriate whenever required
• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
• Authorized to take decisions as per the approved authorization matrix.
   

REQUIREMENTS / QUALIFICATIONS

Education required:

University Degree / MBA / PGDM

Experience:

• 10 to 12 years of experience in Banking or in a Financial Industry at supervisory position.
• Proven experience managing a team of sales officers within the Business Banking Liabilities segment. 

About Us:
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB:
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization
Career Development:
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our Values:
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.