1. Production Support

· Provide advanced support for Firco Continuity, Firco Trust & FSK

· Monitor real-time screening queues, batch screening, and alert generation

· Handle high-priority incidents including:

§ Screening outages

§ Watchlist update failures

§ API response failures

§ Decision text anomalies

§ Perform root cause analysis (RCA) and preventive action implementation

§ Ensure SLA adherence and regulatory compliance

· Perform UAT and production validation testing

1. Integration & API Expertise

· Implement and support integration between Firco and Third-party AI adjudication tools

· Configure and manage PI workflows

· Support CM API inbound/outbound integration

· Develop and troubleshoot:

§ REST/SOAP APIs

§ JSON/XML payload mapping

· Experience in:

§ Field-level mapping between PI and CM

§ Real-time vs batch integration models

§ Handling API throttling and timeout issues

Desired Candidate Profile

• Required Skills *

  1. Core Systems

  Strong hands-on experience in:

  · Firco Continuity (v6 preferred)

  · Firco Trust

  · FSK

  · List Automation

  · Firco Prediction Integrator

  · Firco Case Manager

  · SWIFT

  1. Integration & Tools

  · REST & SOAP APIs

  · JSON/XML transformation

  · Postman, SoapUI

  · SQL (Oracle & SQL Server)

  · Shell scripting / Windows Batch

  · Fortra Automate

Skills Firco Continuity Firco Trust API Integration