We are seeking a Customer Service Representative who is fluent in Arabic and English to join our team. The ideal candidate will provide excellent customer service and support in Arabic to our valued customers.

Responsibilities:

1. Respond to customer inquiries via phone, email, and live chat in Arabic/English promptly and professionally.
2. Provide accurate information about products, services, and company policies to customers in Arabic.
3. Assist customers with placing orders, processing returns, and resolving product or service-related issues in Arabic.
4. Collaborate with other departments to resolve complex customer issues and escalate unresolved matters as necessary.
5. Keep detailed records of customer interactions and transactions in Arabic using our CRM system.
6. Continuously improve customer service processes and procedures to enhance the overall customer experience.
7. Stay up-to-date on product knowledge, company updates, and industry trends to better assist customers in Arabic.

Requirements:

1. Fluency in Arabic and English is essential.
2. Previous experience in a customer service role preferred but not required.
3. Excellent communication skills, both verbal and written, in Arabic.
4. Strong problem-solving abilities and a desire to help customers in Arabic.
5. Ability to work efficiently in a fast-paced environment and multitask effectively.
6. Proficiency in using computers and familiarity with CRM software.
7. Positive attitude, empathy, and patience when dealing with customers.