• Staff Supervision and Training: o Supervise and coordinate the activities of the hospitality team. o Conduct regular training sessions to ensure staff are knowledgeable about service protocols and standards. o Evaluate staff performance and provide feedback to promote professional development. • Guest Relations: o Serve as the main point of contact for VIP guests and ensure their needs are met promptly and efficiently. o Address and resolve guest complaints and issues with professionalism and courtesy. o Ensure that guest feedback is collected and used to improve service quality. • Operational Management: o Oversee the day-to-day operations of the hospitality department. o Ensure compliance with health and safety regulations. o Monitor inventory and manage supplies to ensure seamless service delivery. • Protocol Implementation: o Develop and implement service protocols and procedures to enhance guest experience. o Ensure that all staff adhere to established protocols and standards. o Update protocols as needed to reflect changes in service trends or organizational policies. • Event Coordination: o Assist in planning and coordinating events to ensure they run smoothly and meet guest expectations. o Collaborate with other departments to ensure all aspects of events are executed to the highest standard. • Reporting and Analysis: o Maintain detailed records of operations, guest feedback, and staff performance. o Prepare regular reports for management on department activities and performance. o Analyze data to identify areas for improvement and implement corrective actions.

• Education: o Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. • Experience: o Minimum of 3-5 years of experience in a supervisory role within the hospitality industry. o Proven track record of delivering exceptional guest service and managing teams effectively. • Skills and Abilities: o Excellent interpersonal and communication skills. o Strong leadership and team management abilities. o Ability to handle high-pressure situations with grace and professionalism. o Detail-oriented with strong organizational skills. o Proficiency in Microsoft Office Suite and hospitality management software.