Business Operations Manager

lxbfYeaa - UAE - Dubai

Overview


The Business Operations Manager is responsible for overseeing and coordinating various projects related to new and existing business initiatives, as well as managing day-to-day tasks to ensure smooth operations across MBPC. This job is responsible to drive successful project delivery, optimize efficiency, and contribute to growth and expansion, all while utilizing data-driven insights to make informed decisions.


Job Responsibilities


  • Develop and implement strategic plans to optimize business operations and drive growth in alignment with the group’s objectives.
  • Plan, execute, and monitor all stages of existing business projects using data-backed insights.
  • Collaborate with Sales, Aftersales and the CPO department to ensure adherence to company standards, policies, and guidelines.
  • Monitor and analyze key performance indicators (KPIs) for individual dealerships and the overall network to identify areas for improvement.
  • Lead efforts to optimize dealership processes related to sales, service, inventory management, customer experience, and personnel management.
  • Provide guidance and support to all MBPC departments in resolving operational challenges and implementing best practices, support in developing SOPPs.
  • Collaborate with cross-functional teams to define project scope, objectives, and deliverables, informed by analytics and market research.
  • Ensure adherence to timelines and budget constraints, with continuous monitoring and adjustments based on data trends.
  • Efficiently manage daily operational tasks and assignments based on data-driven priorities.
  • Utilize data analysis to proactively identify potential risks and challenges in projects and tasks.
  • Foster a culture of data-driven decision-making among team members and stakeholders.
  • Provide regular data insights, updates, reports, and presentations to management, utilizing analytics to support recommendations and strategic direction.
  • Utilize data-driven insights to ensure all deliverables meet the highest standards of quality and align with company objectives, making data-based adjustments where necessary.
  • Continuously identify opportunities to streamline workflows and enhance operational efficiency through data analysis.
  • Lead the implementation of MB Solutions, integrating both digital and physical sales elements to enhance customer engagement and streamline sales processes.
  • Oversee the sales funnel, ensuring effective management and accurate reporting of sales activities, pipeline status, and conversion rates.
  • Manage Service Level Agreements (SLAs) to ensure compliance and satisfaction, including monitoring performance metrics and administering necessary adjustments.
  • Ensure the availability and functionality of adequate systems and reporting tools to support sales activities and provide insights for strategic decision-making.
  • Evaluate whether the sales team follows standardized processes for customer interaction, test drives, vehicle presentations, and negotiations.
  • Examine the service department's processes, including appointment scheduling, customer communication, quality of repairs, and use of genuine parts.
  • Verify that all necessary paperwork, contracts, and documentation are accurate, complete, and comply with legal and brand requirements.
  • Uphold company values throughout business practices and utilize sound judgment in decision making.
  • Any other additional duties as may be required by management based on needs of the business.


Qualifications


Work Experience

  • A minimum of 5-7 years working experience in a similar role.
  • Proven experience in operations management, preferably in the automotive industry


Education Qualification

  • Bachelor's degree in business administration, Operations Management, or a related field.
  • Master's degree preferred.


Skills/Behavior Attributes

  • Strong leadership skills with the ability to motivate and inspire teams.
  • Excellent analytical and problem-solving skills.
  • Solid understanding of business processes and best practices.
  • Exceptional communication and interpersonal skills.
  • Proficiency in project management and budgeting.
  • Knowledge of relevant software applications and tools.
  • Ability to thrive in a fast-paced, dynamic environment.
Post date: 20 August 2024
Publisher: LinkedIn
Post date: 20 August 2024
Publisher: LinkedIn