RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including retail and business banking, credit cards, loans, investment services and wealth management.

In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending and business loans.

Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.

We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.

In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers.

So join us in co-creating the future of RAKBANK!

What You Will Be Doing

• Ensure all activities are following AML and CB regulations.
• Centralize Customer Enquiry Management to handle and prioritize queries proactively.
• Enhance Team Support while implementing the protocols and collaboration tools for efficient task management.
• Update Business Continuity Planning to ensure staff readiness during disruptions.
• Use specialized software and checklists to streamline the review process for self-employed customers.
• Leverage financial software for automated analysis of bank statements and financial ratios.
• Use digital tools for real-time validation of documents and integrate third-party verification services.
• Streamline Document Verification while implementing the document management systems to automate invoice, contract, and property review.
• Archive all appropriate files and documents as instructed, so that later they can be identified.
• Escalate promptly if any incident that may lead to risk or financial loss.

What You Should Have

• Ensure accuracy and attention to detail in every task.
• Respond to customer needs promptly.
• Adapt to changes with a proactive attitude while staying self-motivated.
• Work collaboratively with team members to achieve common goals.

What We Are Looking For

• Bachelor’s degree or Higher Diploma in related field.
• Minimum 2 years of experience in banking or financial services.
• Strong understanding of operations or credits.

What’s In It for You

• Pay for performance culture (Competitive and performance-linked compensation)
• Diverse workforce and inclusive culture
• Career development and growth opportunities by design
• Work with the best minds in the field
• Get opportunities to bring your whole-self to the organization and perform to your best.